Litsa Mitropoulos Email & Phone Number

Mississauga, Ontario, Canada

Etobicoke, Ontario, Canada

Mississauga

Coordinated and expedited the flow of work between the Challenger line positions according to the production schedule, developed contingency plans as a team for any work behind to production schedule and liaised actions between departments.Reviewed production schedule, with department supervisors to determine progress of work, delays and completion dates and solved problems by working with Logistics and Procurement to ensure delivery dates and targets aligned to the Master Production Schedule.Interacted daily with shop floor management to resolve issues regarding manufacturing efficiencies; effectively communicated with internal customers to accomplish necessary objectives.Created daily KPI’s, for example, Production Update Status Report, Past Due Hours Report and provided management insight by identifying root causes and corrective actions to improve work flow.

Vaughan, Ontario

Distributed dispatch reports and ensured each work center was scheduled to meet the production schedule and developed contingency plans for any orders tracking behind to production schedule to ensure 100% on time delivery. Liaised with Methods to resolve any issue impeding Order Release, with Purchasing to expedite material shortages where required, and with Customer Service to update order progress details. Planned and released Work Orders as per MRP, managed MRP exception messages and split Work Orders in Visual system.

Toronto, Canada Area

Implemented plan to add visibility to hardware inventory with stores, significantly reducing costs of re-ordering low quantity and low-dollar hardware items frequently. Managed production line priorities and inquiries based on customer’s needs, to ensure that parts were available when required on the production floor.Provided training to new logistics agents.

Toronto, Canada Area

Coordinated SAP profiles and monitored SAP issues to IT and managed SAP solutions. Provided End User Training on SAP new process implementations.Contributed to senior management’s ability to efficiently run the day to day operations by reporting weekly governance metrics, monitoring project progress, monthly Balance Score Card updates, KPIs and ad-hoc queries to support decision making. Managing customer presentations / forums, documentation of issues and following through to resolution and significantly reducing the number of issues that needed to be addressed. Enhanced efficiency and customer satisfaction by eliminating redundant calls and streamlining processes for worldwide customer statuses and issue resolution.Worked on creating an all-encompassing business continuity plan and analysis of business requirements, this resulted in significantly lessening the impact of any possible strike action.Managed the website customer portal including enhancement initiatives.

Toronto, Canada Area

Provided leadership and coaching to unionized office staff of approximately 18 individuals. Managed workload, task assignment and performance of the team

Toronto, Canada Area

Assisted in creation and documented/mapped new forecasting process for non-historical parts, using the six sigma tools. Implementation of this process was successful by my peers and created a uniformed understanding of the process.

Montreal, Canada Area

Represented Materials Management team, on the SAP worldwide implementation, assisted in software development life cycle, duties included documenting and advising on business processes and incorporating best practices, documentation of standards, design and development. Participated and lead needs/gaps analysis and conducted user acceptance testing (UAT) for a successful site go-live.Trained employees in Canada and in US on SAP transactions and daily workflow activities and provided cut over support activities at three sites.