Kelly Little Email & Phone Number

Richmond, VA, US

Richmond, Virginia, United States

• Team lead and point of contact for Tech and Cyber Risk Committee, including initial triage and scoping of engagement for all cyber topics for Senior Management Committee agendas (most often the TCRC), including.
• Preparation of CISO and Cyber LT to speak at Board and TCRC meetings.
• Liaison for Cyber leadership in TCRC prep meetings.
• Quarterly support and advisement for coordination and creation of the InfoSec Board Memo and any ad hoc memos or presentations that also go to the Board.
• Monthly creation and coordination on all materials and talking points for CISO and Cyber SLT presentation at the TCRC.
• Key advisor in balancing storytelling and messaging on very technical topics to be consumable by non-technical audiences.

Richmond, Virginia, United States

• Team lead for Cyber’s contribution to the Cyber Committee, including acting as liaison when coordinating with second-line.
• One of the key writers for the Quarterly Information Security Board Memo Update (“Board Memo”) and ad hoc Board memos.
• Establish a cohesive and cross-functional process for collecting contributions for the Board Memo
• Continued coordination in assessing and identifying the Enterprise Cyber Priorities and facilitating quarterly review sessions
• Development of comprehensive storytelling for technical topics to be socialized with executive and board level audiences.
• Contribution to research and development for 2022 Enterprise Cyber Strategy, including multiple presentations meant for different audiences and their subsequent talking points.

Washington D.C. Metro Area

• Support in drafting Cyber Committee materials, as well as other presentations for presenting the frameworks to senior leadership (Tech SLT, Cyber Leadership, etc.)
• Development and integration of a repeatable and defensible process to identify priorities for the Cyber org based on risk, regulatory requirements, and business impact.
• Ownership over creating and organizing materials for the working artifacts and key deliverables, including SOPs and Job Aids.
• Lead working group of 60+ members to foster collaboration and get stakeholder buy in on the Cyber Priorities process.
• Support in development of the enterprise-wide 2021 Cyber Strategy, outlining objectives and goals for Capital One's approach to cybersecurity.
• Assisted in organization and facilitation of vendor analysis processes.

Arlington, VA

• Researched cyber and health events for CISO participate in or attend.
• Acted as POC for event contacts to communicate with during organization of events involving HHS OIS CISO.
• Wrote talking points based off of approved slide decks or white papers for Speakers Bureau tool kit.
• Compiled talking points for each event CISO or DCISO attended in 2017.
• Wrote SOPs for the executive office to ensure efficient administrative task completion.
• Organized and facilitated quarterly OIS All Hands meetings across three locations (Atlanta, Twinbrook, and Washington, D.C.)

• Manage 20 team members with varied skill levels
• Oversee between $7,000 and $12,000 in revenue per day for hotel
• Assisted in establishing budget for Front Office for 2017
• Handling high stress events and occurrences in the hotel to minimize customer stress or inconvenience
• Assessing customer feedback, both positive and negative and applying them to action plans for improvement
• Ensuring Kimpton brand standards are met and exceeded throughout the hotel

Washington D.C. Metro Area

• Management of team of approximately 20 team members
• Mastered client relations skills to ensure extreme satisfaction and ridiculously personal experiences
• Creating work schedules based on productivity analyses and conforming to financial budget
• Monitoring inventory and purchasing of supplies, based on needs and budgetary guidelines
• Managing customer relationships in a Company whose reputation is high quality customer server
• Assessing customer feedback, both positive and negative and applying them to action plans for improvement

• Establishing and directing activities for all employees to perform throughout the day
• Assumed Front Office Manager responsibilities for four months before a new employee was hired for the position, leading to gaining experience in budgeting, payroll, and overtime employee scheduling and recruitment
• Directing the delivery of Kimpton’s loyalty program, Kimpton Karma, including ensuring accommodations and special requests for guests
• Monitored guest satisfaction surveys and created new projects to improve customer satisfaction ratings

• Used interpersonal skills, communication skills and trouble shooting skills daily and for urgent situations
• Provided guest services including check-in, check-out, message services, concierge, and preparation for VIPs
• Began training for management positions and learned how to delegate different tasks
• Provided high quality guest services that included check-in, check-out, Epitome POS operation, and concierge services
• Learned to work in a larger team environment as well as interdepartmental communication

Williamsburg, VA

Teaching camps for children ages three to fourteen and helping to define curriculum for camps and plan camps and camp activities.

Media And Communications Ma

Bachelor Of Arts (Ba), Political Science And Government

Activities and Societies: JMU Club Tennis

Bachelor Of Arts - Ba, Political Science And Government

Bachelor Of Arts - Ba, Political Science And Government