Liu Lin Email and Phone Number

- I worked in tandem with Sales Manager for sales contract execution in terms of Helicopters delivery and enter into service , like final acceptance, mission equipment purchase, training ,retrofit....- I set up and monitor KPI to ensure continuous improvement and customer satisfaction-As central role within organization, act as preferred entry point of contact for Support and Services requests from customer, led and managed the related projects to ensure on time completion by coordinating with back office pillars-Develop additional S&S sales and promote new services of Airbus HelicoptersMain achievement:- Implementation of first H145 Helicopter final acceptance in China on time by coordinating with HQ and customer in terms of helicopter reassembly, Spare parts importation and readiness in customer premises, test flight and final acceptances - Managed and successfully conducted bidding project for spares purchase (1.5M RMB) requested by governmental customer -Developed new opportunity for Spares purchase from customer to Airbus Helicopters-Developing and coordinating new support service(PBH) of Airbus Helicopters to governmental customer -Integrated and streamlined internal working process to improve efficiency - Improved customer satisfaction rate by customer satisfaction survey done in Y 2017

- I participated in the project SAP Implementation as Key user in MM module (Purchasing): the major tasks include gap analysis, setting up new system process, integration test and data migration, as well as end user training. Continuous support/ Troubleshooting on daily work is still carrying on after project is go-live. - I’m Leading Spare part team (5 persons) to run daily spare parts delivery process and provide timely response to achieve optimum customer satisfaction level - I served as a focal Point of Contact for Vietnam Customer in terms of whole spare parts requirement flow.- I’m also the key user for e-spare and Franchising project (kicked off on Jan 2015) to support spare part delivery flow to achieve “Worldwide Distribution System” for company. Main achievement :- SAP implementation for MM module ( Purchasing) and defined KPI reports for sales and purchasing - Established SOP for Spare part delivery and provided end user training - Fulfilled 27M€ spare part turnover in Y 2014 (60% of entire Customer Support & Service value) and successfully achieved sales goals set by management - KPI Improvement: OTR(On Time Request) to customer has increased from 83% in Q1 2014 to 90% in Q4 2014- Implementation “LEAN” within team in daily work: reduced 20% operating cost and improved efficiency by simplifying the internal operating process

- I was in charge of materials procurement (Spare part & Repair part ) for Singapore Technology Group, Singapore Air Force : from souring, ordering, monitoring delivery until solving of discrepancy - I led whole purchasing team (5 persons) and monitoring Supplier Performance via KPI : On Time Delivery, On Time Request, Back Order, etc.- I had sourcing for the new vendors in order to provide more competitive price and lead time to customer Main achievement : - Provided timely response for biggest customer account in terms of order volume (1500 order lines per year )and order value (15M€ per year)- Set up Purchasing KPI process and implemented in whole team- Negotiated purchasing agreements with major suppliers, resulting cost reductions were from 5% to 15%.

- I was in charge of materials procurement (Spare part& Repair part) , sourcing ,provision and other logistics related activities for Singapore customers ( biggest customer account) Main achievement- I led exercise of clearing up all aging outstanding purchase orders in order to make back orders under control and monitoring - I set up SOP for handling sales order return from purchasing aspect and implemented it in whole purchasing team.

- I managed new projects (Shanghai General Motor, Shanghai Volkswagen, PSA-Peugeot/Citroen, etc), planned project schedule and established relevant commercial documents - I established materials purchasing plan, follow-up the delivery of products and dealt with discrepancy issues. - I participated in the authentication of quality system ISO TS 16949-2002. In charge of documentation control. - I translated technical documents and served as onsite interpreter for French engineers in daily work