Roger Liu Email & Phone Number

Caldwell, Nj, Us

New York, Ny, Us

● Built, grew, mentor and lead team of sixteen high performing software engineers to create new adapter layer to route requests for 6 million vehicles to be able to seamlessly use backend AWS cloud-based services that are scalable, reliable and highly available. Architected new web services using Apache Camel, Java Spring/Spring Boot services built using AWS services deployed to multi-regions that can scale to a billion transactions per day.● Spearheaded solution using Confluent Kafka to event stream and transform SiriusXM transactions with 400-600ms response times for downstream consumption. Application is critical in returning data to radios in vehicles for SXM’s 360L audio platform and handles 2 million average transactions per day, peaking at 6 million.

New York, Ny, Us

• Led software development team that architected new features and functionalities to significantly enhance efficiency of call center operations. Improved customer service response times which resulted in savings over $100K per year.• Created an API registry of REST microservices that allowed zero downtime production deploys and resulted in widespread adoption of common services across enterprise.

New York, Ny, Us

● Built new next generation mobile booking web application with a cross-functional Agile team of 15 that resulted in 30% average increase in conversion.● Responsive design that works seamlessly across Android, iOS that reduced need to maintain separate codebase for different platforms.that increased referral traffic resulting in 15% more revenue● Provided integration with new payment gateway allowing more payment options such as ACH for customers that resulted in higher conversion.

New York, Ny, Us

● Successfully launched next generation web booking engine that resulted in 20%+ conversion increase and 40%+ increase in revenue.● Implemented technical solution to track ecommerce events using Google Analytics Premium yielding valuable customer interaction behavior that drove A/B experimentation. ● Led development of call center platform which increased concurrent user capacity by 20%, doubled performance, and became the fastest growing Reservations product across the portfolio.● Made page design changes for application flows which resulted in 20 - 40% increase in conversion through call center application.

Orlando, Florida, Us

Manager of all hotel brand websites (15 brands). Responsibilities include collaborating and guiding Brand management, Ecommerce, Product, and IT groups to implement enhancements to increase revenue and conversions.● Drove website cross-selling optimization initiative resulted in over 300% increase in bookings for other brands (alternate-sell) offered on various brand websites and on mobile websites (e.g., daysinn.com, baymontinn.com).● Directed Franchisee Portal projects supporting departments across the company including Marketing, Loyalty, Strategic Sourcing, Customer Care, and Property Openings. Campaigns resulted in 20% increase in Loyalty program enrollments.● Successfully integrated two newly acquired brands into existing system applications within record time of one month● Technical lead for Salesforce project which feeds in property information. Resulted in over 200 people on the Brand Operations team able to access Property information via the web and automate several tasks decreasing time spent from 4 – 6 hours to 45 minutes.

New York, Ny, Us

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Armonk, New York, Ny, Us

Master Of Business Administration (M.B.A.), Marketing

Bs, Computer Science