Trista Hamilton Email & Phone Number

Washington, Dc, Us

I spearhead the development and execution of the OEM Platform roadmap, translating innovative ideas into practical steps and measurable outcomes. As the authoritative expert on the product and platform, I ensure alignment with business goals. Leading cross-functional teams - including product, engineering, operations, finance, and program management. I drive successful launches and manage tools and processes across the entire lifecycle, from concept to decommissioning.Key accomplishments:• Developed comprehensive understanding of OEM Platform, positioning as go-to resource for product knowledge and strategy.• Played pivotal role in transitioning team to product management-focused approach, setting the stage for future achievements.• Championed collaboration, resulting in seamless integration of cross-departmental efforts and successful delivery of project milestones.

As the Associate Director of Supply Chain Solutions, I managed integrated projects to ensure the seamless coordination and delivery of cross-functional Used Car vehicle projects. I collaborated closely with business stakeholders, application developers, data quality experts, operations, and business intelligence teams to identify and rectify data discrepancies and at-risk processes. Additionally, I championed process improvements to enhance data integrity across systems, driving efficiency and accuracy. I conducted unstructured investigations and analyses to address complex business issues or information needs, consistently upholding the highest data quality standards.Notable contributions:• Successfully led high-performing scrum team as Product Owner, consistently delivering key projects ahead of schedule.• Streamlined resource allocation, focusing on strategic projects that significantly enhanced business operations.• Drove cross-team collaboration, fostering environment of continuous improvement and innovation within supply chain domain.

As a manager overseeing full Systems Development Lifecycle (SDLC) for critical Supply Chain initiatives, I ensured seamless release management by crafting detailed requirements and actively participating in design and test plan reviews. Spearheading cross-functional development teams, I collaborated with various departments such as Supply Chain, Customer Relationship Management, Enterprise Service Bus, Business Intelligence, Marketing, and Call Center to document new requirements for the supply chain and Connected Vehicle program. Additionally, I conducted in-depth analyses of Call Center Escalations to identify and resolve root cause system and partner data issues. Providing leadership and oversight to a dedicated team responsible for similar analytical tasks, I fostered an environment of continuous improvement and operational efficiency.Key achievements:• Improved Used Car event processing, enhancing the company's ability to monitor and manage supply chain data effectively.• Identified and implemented Original Equipment Manufacturer process and application enhancements, resulting in reduced operational costs and heightened efficiency.• Played pivotal role in development and documentation of new requirements for innovative Connected Vehicle program, directly contributing to its success.• Led team in analyzing and addressing Call Center Escalations, significantly improving system reliability and partner data accuracy.• Actively participated in design and review of test plans, driving quality assurance and robustness in Supply Chain solutions.

As a manager, I oversaw the daily processing of subscriber activation records from OEM partners, retail, and fleet companies, which represented a significant portion of the company's activations. My responsibilities included overseeing the resolution of issues that impeded the timely recognition of new subscribers. I collaborated with cross-functional teams, including Marketing, IT, and Listener Care, to develop and document new requirements for OEM Partners. Additionally, I supervised a dedicated team responsible for activation and analysis of partner records. Addressing fallout from the Automated Activation Process, I coordinated with the Call Center and implemented process and application enhancements to reduce operational costs and improve efficiency for Automated Activations. Moreover, I supported the full Systems Development Lifecycle for Automated Activations, which included requirement gathering, design review participation, test case creation, and User Acceptance Testing.Major accomplishments:• Streamlined Automated Activation Process, significantly reducing volume of records requiring manual correction.• Developed and implemented new tracking system for partner activations, enhancing accuracy of subscriber data by 30%.• Led successful initiative to standardize data submission across multiple OEM partners, resulting in 20% increase in process efficiency.• Spearheaded development of comprehensive training program for Call Center, improving first-call resolution rates by 15%.• Played pivotal role in transition from manual to automated systems, cutting operational costs by 25%.

Manager, Business Process | XM Satellite Radio Inc.Manager, Vendor Programs | XM Satellite Radio Inc.Specialist, Requirements Development & Knowledge | XM Satellite Radio Inc.Project Assistant | XM Satellite Radio Inc.

Master Of Arts In Communication Studies, Research & Theory

Bachelor Of Arts In Communication Studies