Trista Hamilton Email & Phone Number

• I spearhead the development and execution of the OEM Platform roadmap, translating innovative ideas into practical steps and measurable outcomes. As the authoritative expert on the product and platform, I ensure.
• Developed comprehensive understanding of OEM Platform, positioning as go-to resource for product knowledge and strategy.
• Played pivotal role in transitioning team to product management-focused approach, setting the stage for future achievements.
• Championed collaboration, resulting in seamless integration of cross-departmental efforts and successful delivery of project milestones.

• As the Associate Director of Supply Chain Solutions, I managed integrated projects to ensure the seamless coordination and delivery of cross-functional Used Car vehicle projects. I collaborated closely with business.
• Successfully led high-performing scrum team as Product Owner, consistently delivering key projects ahead of schedule.
• Streamlined resource allocation, focusing on strategic projects that significantly enhanced business operations.
• Drove cross-team collaboration, fostering environment of continuous improvement and innovation within supply chain domain.

• As a manager overseeing full Systems Development Lifecycle (SDLC) for critical Supply Chain initiatives, I ensured seamless release management by crafting detailed requirements and actively participating in design and.
• Improved Used Car event processing, enhancing the company's ability to monitor and manage supply chain data effectively.
• Identified and implemented Original Equipment Manufacturer process and application enhancements, resulting in reduced operational costs and heightened efficiency.
• Played pivotal role in development and documentation of new requirements for innovative Connected Vehicle program, directly contributing to its success.
• Led team in analyzing and addressing Call Center Escalations, significantly improving system reliability and partner data accuracy.
• Actively participated in design and review of test plans, driving quality assurance and robustness in Supply Chain solutions.

• As a manager, I oversaw the daily processing of subscriber activation records from OEM partners, retail, and fleet companies, which represented a significant portion of the company's activations. My responsibilities.
• Streamlined Automated Activation Process, significantly reducing volume of records requiring manual correction.
• Developed and implemented new tracking system for partner activations, enhancing accuracy of subscriber data by 30%.
• Led successful initiative to standardize data submission across multiple OEM partners, resulting in 20% increase in process efficiency.
• Spearheaded development of comprehensive training program for Call Center, improving first-call resolution rates by 15%.
• Played pivotal role in transition from manual to automated systems, cutting operational costs by 25%.

Manager, Business Process | XM Satellite Radio Inc.Manager, Vendor Programs | XM Satellite Radio Inc.Specialist, Requirements Development & Knowledge | XM Satellite Radio Inc.Project Assistant | XM Satellite Radio Inc.

Master Of Arts In Communication Studies, Research & Theory

Bachelor Of Arts In Communication Studies