Successfully completed a 3 month SE Training/Internship hosted by the SalesForce GPS S&L Team• Completed 118 Salesforce Trailhead courses and achieved Ranger status ranking• Completed 2 superbadges, 8 projectsCo-led a case management demo & presentation to OH state agencies using Health Cloud • Assisted in the collection of lead data (account & health program info) from online resources • Contributed on work sessions held to define the strategy for client outreach in Q1 of 2021Worked closely with the Salesforce Aerospace Sales team to build research that identified and outlined partner philanthropic opportunities throughout the Aerospace industry.

• Defined & implemented plan to load user profiles into new source DB using preconfigured workflows• Configured self-service, UI/UX, and provisioning features across vendor access management solutions• Analyzed user & application access data to ensure compliance using SQL, Power BI, and LucidChart

• Built document management solution for fortune 500 construction company using MS SharePoint• Identified business and functional needs during the design and build process to modify proprietary software based on client business needs

• Assisted in collecting business requirements and developing both functional & technical specifications• Responsible for building the quality assurance test plans & organizing user acceptance testing• Handled, prioritized, & problem-solved multiple tasks across 8 enterprise projects & 15 consultants using MS Projects, MS Planner, Asana, Axosoft

• Delivered world class customer service in order to uncover and understand the client’s needs, both known and unknown in order to generate additional business• Consistently met and exceeded defined goals by leveraging data analytics and creative thinking to discover tailor-fit client solutions

• Assessed and mitigated risks with a focus on superior client experience• Consistently established peace of mind and built enduring relationships by helping families protect their personal assets

• Processed payments for patients and providers in accounts receivable • Managed prior authorizations and provider coverage verification for patient care• Processed patient referrals received from physicians and hospitals• Developed an automated monthly patient reorder process for medical supplies to provide quality patient care, and increase business revenue