Regional franchise support for the PNW and West Canada. Helping franchise owners grow their centers and profitability.

Planning, promotion, and execution of an annual fan convention in the Seattle area with a focus on marketing to attendees and vendors.

Met one-on-one and in group settings to increase digital literacy in rural communities.Created content and curriculum for use in libraries and community centers across Grays Harbor County.Held weekly office hours open to the community for improving digital skills.Worked with partner organizations to distribute grant-funded devices.Collected, organized, and presented participant data while maintaining privacy using AirTable.A joint venture with WSU, Grays Harbor County, the Quinault Indian Nation, the Chehalis Tribe, and the National Digital Inclusion Alliance.

Primary business operator. Created and executed curriculum and programming. Generated leads and customers. Handled customer feedback and resolved complaints to retain customers. Managed employees and kept industry contacts. Hosted monthly culture-building events for retention and lead generation.

Prepared lesson plans and arranged and managed field trips including destination, transportation, and other logistics. Handled data entry and office management duties. Worked with employees and management to increase morale and reduce turnover.

Primary business operator. Worked to create a successful business model. Interviewed and hired employees. Generated customers via social media and word-of-mouth campaigns. Resolved customer complaints and improved customer retention.

Event management, cleaning of building, food preparation, and machine repair. Worked with children and families to ensure good experiences. Started in a barista role and moved to afternoon manager while still in high school; everyone starts somewhere!