• 2019 prospected for new business with our open and zero biller accounts, generated additional sales for the month of November for the Holiday Incentive program.• Supporting the Business Development phone lines and have successfully opened new accounts and developed a relationship with these customers.• Upselling customers with servicing, engraving, etching. Sending proposals with alternate options to increase sale.• Reaching out to current customers for events, annual orders and offering information about holiday incentive.• Maintaining a calendar for follow-up calls, emails and event opportunities.• Completed Business Sales Training 6/2014, Self-Trained Business Sales Canada System, participated in a job exchange at the CFC, servicing departments, packing & order support, returns and returns processing • Tiffany Experience Event - successfully supported my account executive at Client Gifting events in NY & NJ. Working with my account executive to recruit future business at both events for possible additional Tiffany Experience Events.• Holiday Multiple Lead 2015, 2016, 2017, lead the implementation to a new multiple spreadsheet and templates for our customers to utilize for holiday recipient orders. • Training Ambassador for the 2017 Holiday Season and assisted the lead trainer in training new holiday seasonal staff, lead the class on sections pertaining to order entry, set up seasonal desks, arranged for shadowing sessions with the full-time team.• Work closely with my account executives with orders, salesforce cases, open order reports and customer service issues• Maintain a QM score average of 95+

Assisted managing partner with scheduling appointments, facilitated exams for new financial advisors, detailed records of customers and employees.