Liz M. Email and Phone Number

Work Description:➢ Pioneered and solely handled the whole commercial portfolio (overseas customers incl.) for the six clients of the agency.➢ Acts as the liaison between creditors and customers and manages overdue accounts.➢ Review and analyze each statement of accounts of all creditors of the six different agency clients.➢ Locate customers by performing skip tracing, launching field visits and sending out demand letters.➢ Ensure all customer informations are correct, including phone numbers and addresses.➢ Reviewing the loan terms and necessary documents to determine validity of charges.➢ Listen to customer's story and determine if debt can be collected.➢ Set up repayment plans and new terms to be submitted to clients for approval.➢ Closely monitoring each clients portfolio by continuously contacting the customers via phone and emailsuntil final settlement has been made. ➢ Record new commitment to repay debt. ➢ Collaborating with the admin team to facilitate correct payment applications. ➢ Organize monthly reporting for all commercial clients.

Work Description: ➢ Support, manage, and administer contracts for software and application services and products across the organization and to the clients worldwide.➢ Check EMEA / APAC / AMER Key requests for validity and accuracy.➢ Ensure accurate and timely fulfilment of key requests from regional offices.➢ Process all third party product orders within 2 days where applicable.➢ Liaise with third party product suppliers to resolve queries in a timely fashion.➢ Effective communication with internal customers and third party product suppliers.➢ Liaise with Product Marketing to resolve queries.➢ Educate regional offices on entering and processing orders correctly.➢ Deal effectively with all key request queries.➢ Undertake specific tasks or projects as requested by the line manager.

Work Description: ➢ Contact client via phone or email regarding status of the outstanding invoices.➢ Performs collections activity in accordance with the company processes and department guidelines.➢ Communicate with the branch office to obtain client contact information, exchange collection status information and discuss strategy / partnership to facilitate payment.➢ Document all account activity including collection efforts.➢ Responsible for monitoring and maintaining assigned accounts- Small balance write off, customer account reconciliations, credit-debit matching.➢ Research disputed invoices, erroneously applied payment, time cards and credits.➢ Collectors point of escalation for accounts that they can no longer collect from.➢ Processing credit card payments, refund request and provides support to cash applications team for proper payment allocation.➢ Participate in Weekly AR Call and provides reports to upper management.

Work Description:➢ Accountable for bad debt accounts which includes accounts that are sent to collection agencies and bankruptcy accounts.➢ Main point of contact for collection agencies. Provides all supporting documents to collection agencies in order for them to have successful recovery of debt.➢ Determines and nominates accounts that are to be placed to collection agencies.➢ Providing customer service regarding collection issues, process customer refunds, process and reviewaccount adjustments, resolve client discrepancies and short payments.➢ Responsible for monitoring and maintaining assigned accounts- Small balance write off, customerreconciliations, approving credit and debit memos.➢ Determines accounts for cancellation / reinstatement of services.➢ Collectors point of escalation for accounts that they can no longer collect from.➢ Processing credit card payments, refund request and provides support to cash applications team for proper payment allocation.➢ Participate in Weekly AR Call and provides reports to upper management.

CAREER OUTLINE; Specialization: Credit & CollectionsIndustry: BPO / Software CompanyDate Joined; Managing all delinquent accounts for the purpose of collecting past-due balances to ensure accurate and timely payment of all invoices.Provide invoicing, A/R, claims and cash application-related problem solving.Investigating and resolving disputed accounts receivable, estimating reserve requirements, and reporting to management the status of accounts receivable.Compile customer payment histories by creating historical financial spreadsheets on customers and analyzing trends from those spreadsheets. Establish regular communication of appropriate accounts receivable information with the assigned Business Unit at all levels of management. Provides the company with assurance that cash flow from sales is predictable and reliable and that the integrity of the company's accounts receivable is sufficient.Analyze the assigned accounts receivable portfolio to ascertain trends to improve accounts receivable.Participate in projects designed to improve accounts receivable processes and/or processes that affect the wider business units.

Ensures optimum ( lowest ) DSO performance and lowest possible past due receivables for the EAC Division through effective collection activities and past due ( problem ) *Actively pursue best practices in working within the Manila Credit Group and EAC Division employees to eliminate errors that cause customer disputes.Lead an effective and fast resolution process for customer deductions and disputes.Reduce past dues by 1) leading the effort within division management and division sales to improve strategic customer slow payment behavior through relationship collections; 2) manage the appropriate use of consequences and purpose levels of authority in which you can enforce terms with non-strategic customers.Closely monitor automated cash payments for customer deduction and price discrepancies.Ensures that payment terms are controlled by following established policy that includes an approval process for any customer that receives non-standard terms.Meet the monthly general accounting requirements pertaining to the EAC receivables portfolio which includes:a) Reconciliation of the receivables sub-ledger ( trial balance ) to the general ledgerb) Timely preparation of the journal entries related to receivablesc) Keeping the receivables sub-ledger efficiently organized and clear of aged terms.Responsible for the accurate and timely reporting of all division required receivable reports such as:a) Weekly and Monthly reporting to the EAC Division CFO and / or Controllerb) Monthly reports included in the Division’s Monthly Operations meeting.c) Aging, including Power Agingd) Required DSO Plan for Quarterly Presidents Councile) Doubtful Reserve Analysis and Bad Debt Write-offs

Make collection calls on all past due accounts within assigned portfolio as necessary. Arbitrate customer complaints-coordinate between customer & sales personnel. Review unapplied cash report weekly for portfolio accounts and apply cash to accounts as necessary. And keep customer accounts reconciled. Research and resolve discrepancies and customer charge-backs by working with Sales and the customer. Bad debt review on a monthly basis. Obtain Group Sales Credit Card Receipts processed on site; forward to Cash Processing Clerk to update the bank reconciliation log; then forward to Cash Posting Clerk to post into MACS. Follow up with Event Managers on all outstanding group sales issues.Review unapplied receipts register and Aging to apply lockbox pre-payments to group sales invoices. Maintain cumulative Tax Exempt file and forward all tax exempt letters received to the Controllers. Research any discrepancies against the checkout house charge totals, or when applicable, with the Cash & Sales Verification Coordinators. Generate and mail house charge invoices. 4. Company Name : ePacific Global Contact Center

Provide direct marketing and sales support to field/distribution sales organization. Manage, help generate and qualify as well as process sales leads. Also responsible for maintaining customer, prospects and competitor databases and assessing, devising, and implementing marketing promotions. Generate new business through outbound calls and follow up on incoming sales leads. Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.Serves as liaison between the customer and various departments.Receiving and processing new client accounts, customer retention, implementing requested changes to existing accounts and performing other account maintenance and clerical duties as requested.Provides pricing and delivery information, processes orders, and prepares cash reports.Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.5. Company Name : Philippine Court of Appeals

Coordinate with various staff for operational support activities of the unit; serve as a liaison between departments and operating units in the resolution of day-to-day administrative and operational problems. Accompanying the employer to conferences and meetings: administrative assistant should accompany the employer to meetings and conferences both outside and inside the office.Overall office keeping: administrative assistant has to maintain the inflow and outflow of goods (food, paper, pens, pencils, notepads etc.), arrange for repair and maintenance of office equipment, receive, store and maintain inventory of office supplies and equipment, and send, receive and sort mail and other packages. Interaction with clients and customers. Maintaining confidentiality in all aspects on the office dealing and working