• Prioritize, estimate effort, and assign project user stories to developers.• Serve as the conduit between the client (internal and external) and the software development team to deliver configuration changes to business systems.• Manage and coordinate new features, change requests, and assist with solutions to support business process efficiency and data flow.• Perform and lead QA testing and User Acceptance testing with developers, clients, and vendors.• Ensure deployments are completed on time and within the project scope by setting clear guidelines.• Monitor, investigate, and work with developers, if needed, in order to resolve incoming help desk tickets.

• Worked on InTouch Mobile App expansion, which was presented at a nationally recognized technology innovation conference, for the broker community. • Liaison to business teams, stakeholders, UX designers, and technical product team.• Led agile/scrum rituals to ensure consistent delivery of the team’s features.• Monitored transformation of in-house .NET loan origination system into a mobile app for iOS and Android.• Facilitated product demos and communicated project status with business stakeholders.• Communicated severity and impact of existing defects/bugs to product owners for appropriate prioritization.

• Completed Government Insuring Audit to verify loan documents through government agencies’ websites.• Worked with government agencies to help resolve problems.• Prepared Case Binders for FHA loans, pay funding fee payments.

Office of Inspector General• Researched, identified and determined if benefit recipients, business entities or Medicaid providers fraudulently received (or were issued) entitlement program funds administered by the MDHHS.• Accompanied and assisted Departmental Agents and Analysts who were conducting field investigations.• Performed data analysis and utilized data to support fraud allegations in building cases on instances of suspected abuse.