Liz Sutton Email & Phone Number

▸ Analyzed, optimized and documented existing as well as new processes and procedures for optimal efficiency across multiple applications▸ Directed requirements gathering sessions with clients to document their initial requirements as well as facilitated the findings of secondary requirements▸ Participated in lean process improvement sessions to identify waste as well as developed solutions based on performance gap analysis▸ Partnered with clients, developers, and outside software vendors to document and troubleshoot issues, create resolutions to those issues as well as communicating those resolutions to the end users in clear and technically appropriate language▸ Managed requirements traceability and tracked requirements status throughout the agile software development life cycle▸ Developed requirement specifications according to standard templates using natural language simply, clearly, unambiguously and concisely▸ Designed test case scenarios, performed testing activities, and documented test results for further reference and analysis ▸ Presented application demonstrations to clients to encourage them to avail the solutions and closed the deal▸ Trained end users on new applications and mentored end users during user acceptance testing phase

▸ Analyzed existing IS processes to identify problems and possible solutions as well as partnering with users across various levels of the organization including ERP software vendor to implement solutions▸ Gathered requirements, developed documentation and tested patches and modifications supplied by ERP software vendor▸ Defined existing business needs and compared to standard corporate procedures and ERP system capabilities▸ Integrated existing and standard corporate processes and procedures to best utilize ERP system▸ Partnered with IS in data migration and field mapping activities▸ Developed training documentation and trained end users▸ Supported end users after implementation to ensure success▸ Designed reporting solution to integrate with ERP system and facilitated maximum efficiencies across a multi-facility organization

▸ Incorporated the use of technology to maximize operational efficiency and customer satisfaction in a large extent▸ Managed the relationship between end users/customers and information technology and maintained seamless communication between user groups and information services staff▸ Consulted with internal customers, define the relevant business processes, and gain an understanding of the area’s information and technology needs ▸ Recommended technology and software solutions, create a business case for the solution, and present recommendations to the interested and decision-making person