As Director of Customer & Commercial Delivery for British Airways, part of IAG, I lead a team of c600 to deliver products and services for BA.com, BA Holidays, Revenue Management, NDC, Payments, Loyalty and Customer Engagement Centres. I have a proven track record of delivering business transformation through agile methodologies and practices, leading our product teams to solve our most valuable challenges. I also manage the relationships with suppliers and technology vendors, ensuring that we leverage the best solutions and practices for our business needs.

Guiding project and portfolio delivery teams across Whitbread to enable transformational change across people, process and systems which deliver value to our customers and organisationI have strong skills in project governance, change programmes, project portfolio management and budgeting. I ensure alignment of project deliverables with strategic goals and stakeholder expectations. I also monitor and control project performance, quality, risks and benefits.

Empowering delivery teams to land transformation and organisational change. Optimising technology solutions and process efficiency across Supply Chain & Procurement, Restaurants, Finance & Payments and Networks Replacement Programmes.Transforming the way Whitbread operates, using Information System to enable business benefit.Broad experience with highlights including;PCI & Payments including developing Strategy and replacement of Digital Gateway, implementation of SCA & new Acquiring partners.Value Chain Transformation process, procurement, distribution including building data & insight capabilities.Order & Pay and till upgrade programmes.CSR, Building Energy Maintenance and Environmental strategy.

Strategy & Operations Team- ProductLeading the Supplier Management programme, which aims to foster trusted partnerships with Tesco Suppliers by delivering impactful Supplier improvement projects.Overseeing the team that delivers software & process enhancements to streamline and simplify the Tesco operations. Ensuring effective risk & communication management throughout the programme and reporting on the progress and outcomes to all levels of the organisation.I adopt Agile scrum methodology to deliver value in an iterative and incremental way.

Project Manager for the F&F Change Team, responsible for the management and successful roll out of commercial / system change projects.Projects include;Depot openingsFranchise distributionMerchandise planningBuying & merchandising toolsProduct hierarchy and reporting

MPM Supply Chain Manager Tesco F&F ClothingManaging Forecast and Central Distribution of Tesco Clothing across Central Europe.Also responsible for the distribution and export of F&F clothing to franchise clothing stores globally.Project management of supply chain improvement projects.

Consulting work in various organization, meeting new Logistics and IS challenges.Projects Include;• Reviewing business process /change management• Cost optimization• Database design network reviews /hardware / software• Project management

Working for leading Italian pasta sauce and antipasti manufacturer roles included; Inventory ManagerSystems ManagerSupply Chain and System Operations Manager

Inventory channel manager for token ring component manufacturer.