Lizabeth Knight Email & Phone Number

Hollywood, Fl, Us

Hollywood, Fl, Us

Miami-Fort Lauderdale Area

Mia-Fll Florida, United States

* Proven adaptability and flexibility in transitioning from various industries, functions and accounts, with 15+ years’ experience utilizing analytical, critical-thinking, problem-solving and research skills in business process reengineering & process improvements/change management, electronic medical records & healthcare documentation, program & system implementations, and quality assurance testing. * Utilize technical writing & editing skills and attention to detail designing and… Show more * Proven adaptability and flexibility in transitioning from various industries, functions and accounts, with 15+ years’ experience utilizing analytical, critical-thinking, problem-solving and research skills in business process reengineering & process improvements/change management, electronic medical records & healthcare documentation, program & system implementations, and quality assurance testing. * Utilize technical writing & editing skills and attention to detail designing and presenting training materials and other documentation & communications for numerous diverse audiences, and serving as the spokesperson and liaison for several organizations, industries and communities. * Superior work ethic, repeatedly demonstrated in 24/7/365 work environments (healthcare, entertainment, travel & tourism), with proven capabilities in revenue generation, customer service, event planning and coordination.* Successfully organize, multitask, and lead people and processes, including supervising over 50 personnel from multiple countries and cultures. Show less

Celebration, Florida, United States

* Utilizes Seaware Touch to assist guests and travel agents in creating “magical” personalized vacation experiences.* Manages cruise planning, utilizing sales techniques and exceptional guest experience and customer service skills to increase sales and customer satisfaction.* Provides Tier 1 assistance to guests with questions and issues related to system functionality of the DCL guest website, DCL Navigator app, and Safe Passage website. * Collaborates with team members throughout… Show more * Utilizes Seaware Touch to assist guests and travel agents in creating “magical” personalized vacation experiences.* Manages cruise planning, utilizing sales techniques and exceptional guest experience and customer service skills to increase sales and customer satisfaction.* Provides Tier 1 assistance to guests with questions and issues related to system functionality of the DCL guest website, DCL Navigator app, and Safe Passage website. * Collaborates with team members throughout DCL to research cruise-related data and resolve issues on behalf of guests and travel agents. Show less

Sunrise, Florida, United States

Highlighted achievements of this 2-month project:* Served as the in-house voice-over artist for all internal and external marketing campaigns. * Brought all aspects of the International Explorers rewards program up-to-date with no outstanding awards.* Created and implemented the initiative of a monthly newsletter for International Explorers, which included writing each script, recording each video newsletter, and ensuring its distribution company-wide.Responsible for… Show more Highlighted achievements of this 2-month project:* Served as the in-house voice-over artist for all internal and external marketing campaigns. * Brought all aspects of the International Explorers rewards program up-to-date with no outstanding awards.* Created and implemented the initiative of a monthly newsletter for International Explorers, which included writing each script, recording each video newsletter, and ensuring its distribution company-wide.Responsible for executing and enhancing MedPro’ s comprehensive rewards and recognition programs in support of MedPro’ s business goals, including but not limited to: * Maximizing employee retention rates by ensuring customer satisfaction.* Effectively collaborating with marketing, recruiting, production teams and human resources to maintain and administer the MedPro Experience ® rewards programs.* Creating and leading initiatives designed to enhance employee engagement, with particular focus on foreign-educated healthcare workers (International Explorers). Show less

Fort Lauderdale, Florida, United States

Highlighted achievements of this 6-month project:* Identified technical issues associated with the Paisly dashboard/platform/website (https://www.paisly.com/about) and associated applications, and worked closely with the JetBlue technology team and travel products specialists on behalf of Paisly and JetBlue customers for resolution.* Provided concierge-level service to JetBlue’s customers, managing each customer’s travel itinerary via the Paisly travel website by identifying needs… Show more Highlighted achievements of this 6-month project:* Identified technical issues associated with the Paisly dashboard/platform/website (https://www.paisly.com/about) and associated applications, and worked closely with the JetBlue technology team and travel products specialists on behalf of Paisly and JetBlue customers for resolution.* Provided concierge-level service to JetBlue’s customers, managing each customer’s travel itinerary via the Paisly travel website by identifying needs, recommending desires, and suggesting options for their travel plans.* Collaborated with JetBlue business partners (including Avis/Budget Group, Marriott, IHG, Disney and Universal) on each customer’s behalf before, during and after their travels. Show less

Hollywood, Florida, United States

* Ensured the safety and comfort of passengers in accordance with FAA guidelines.* Performed all regulatory and assigned cabin duties with constant attention to passengers while providing a safe and comfortable onboard experience.* Maintained a thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft.* Provided a seamless and comparable operational experience for passengers between main line (American, Delta and United) and regional… Show more * Ensured the safety and comfort of passengers in accordance with FAA guidelines.* Performed all regulatory and assigned cabin duties with constant attention to passengers while providing a safe and comfortable onboard experience.* Maintained a thorough knowledge of all emergency procedures and the use of all emergency equipment on board the aircraft.* Provided a seamless and comparable operational experience for passengers between main line (American, Delta and United) and regional (American Eagle, Delta Connection and United Express) flights.* Contributed to an on-time performance by working with other crewmembers to meet all routine as well as irregular operational requirements.* Accomplished inflight sales and promotional duties. Show less

Burlington, Massachusetts, United States

* As a credentialed medical language specialist, edited and transcribed electronic medical records and healthcare documentation for acute care facilities utilizing the Dragon Medical 360 eScription platform, providing quality assurance reviews and documentation editing, ensuring the accuracy of all assigned medical records, critical for patient care and safety for our clients and revenue generation for the company. * Thrived in a 100% commission/production and remote/virtual environment… Show more * As a credentialed medical language specialist, edited and transcribed electronic medical records and healthcare documentation for acute care facilities utilizing the Dragon Medical 360 eScription platform, providing quality assurance reviews and documentation editing, ensuring the accuracy of all assigned medical records, critical for patient care and safety for our clients and revenue generation for the company. * Thrived in a 100% commission/production and remote/virtual environment, consistently exceeding performance goals by greater than 200% the company standard. Show less

Miami, Fl

* Successfully combined my performance and management knowledge, skills and abilities. * Performed as the emcee/host of multiple shipboard events and programs on a daily basis.* Repeatedly exceeded budget targets for all Cruise Programs revenue streams by greater than 125%. * Discovered and validated unpaid earned commissions for staff, and successfully championed retroactive payment. * Supervised, coached and mentored Cruise Programs’ 15 personnel.

Henderson, Nv

* Provided quality assurance reviews of electronic medical records submitted by medical transcriptionists.* Edited and transcribed medical records utilizing the Clarity Cornerstone platform.* Excelled in a 100% commission/production and remote/virtual environment, maintaining a performance level greater than 150% the industry standard.

Seattle, Washington, United States

* Headed the shipboard Entertainment department, serving as master of ceremonies and “the face and voice of the ship” aboard assigned vessels. * Managed a department of 50-65 shipboard personnel from various cultures and countries around the world, with ages ranging from 18 to 70, in a unique living and working environment. * Successfully brought 2 ships out of dry dock within a 6-week period, implementing the “Showroom at Sea” model for entertainment productions and the “Signature of… Show more * Headed the shipboard Entertainment department, serving as master of ceremonies and “the face and voice of the ship” aboard assigned vessels. * Managed a department of 50-65 shipboard personnel from various cultures and countries around the world, with ages ranging from 18 to 70, in a unique living and working environment. * Successfully brought 2 ships out of dry dock within a 6-week period, implementing the “Showroom at Sea” model for entertainment productions and the “Signature of Excellence II” enhancements. * Supervised the implementation of the “Explorations Team” approach to Entertainment while creating and launching new shipboard events and activities to enhance ratings and revenue opportunities. * Exceeded both guest satisfaction ratings and corporate revenue targets for each voyage, frequently surpassing 175% of department’s revenue goal. * Tasked by corporate personnel with spearheading a ship’s urgent revenue and ratings turnaround, in a 5-week period increased overall shipboard revenue by 13%, improved customer satisfaction ratings by 16%, and increased Entertainment department revenue from 95% to 234% of target. * Trained and mentored new Entertainment department personnel. * Organized, edited and published a daily program of guest activities and events. * Built and maintained interdepartmental relationships throughout the fleet.* Established lasting relationships with guests and shipboard personnel. Show less

Washington D.C. Metro Area

* Implemented the E-Gov Travel System (ETS) GovTrip for the Department of Health and Human Services and the Smithsonian Institution throughout the implementation lifecycle. * Managed the implementation schedule and vendors, to include tracking and reporting of identified dependencies. * Audited and tested the system from an end-user/functionality perspective (“black box testing”); worked closely with developers and programmers to ensure a timely resolution of detected issues. *… Show more * Implemented the E-Gov Travel System (ETS) GovTrip for the Department of Health and Human Services and the Smithsonian Institution throughout the implementation lifecycle. * Managed the implementation schedule and vendors, to include tracking and reporting of identified dependencies. * Audited and tested the system from an end-user/functionality perspective (“black box testing”); worked closely with developers and programmers to ensure a timely resolution of detected issues. * Performed user acceptance/quality assurance testing of system enhancements, upgrades, and issue resolutions to ensure usability, and devised interim and simplified workarounds for use by the end-user community.* Independently designed, developed, wrote and published an agency-specific document processing manual and self-training guide for the Smithsonian Institution ETS user community. * Reviewed and revised travel policy documentation to ensure compliance with the Federal Travel Regulation (FTR) and agency directives. * Designed and produced training materials for multiple user groups; conducted classroom and one-on-one desktop training sessions for user community at all professional levels; updated and revised training documentation on a continuous basis to ensure timeliness and relevance.* Developed and presented critical communications and briefings for senior management and the user community throughout system implementation, operations and maintenance. Show less

Washington D.C. Metro Area

* Represented the Administration for Children and Families (ACF) on the Department of Health and Human Services (HHS) ETS Project Team, collaborating with other agency personnel for the selection and implementation of the E-Gov Travel system (GovTrip).* Implemented the E-Gov Travel System (ETS/GovTrip) at ACF; awarded the Assistant Secretary’s Honor Award for Outstanding Contractor for leading the ETS implementation and deployment at ACF. * Researched, analyzed, developed and edited… Show more * Represented the Administration for Children and Families (ACF) on the Department of Health and Human Services (HHS) ETS Project Team, collaborating with other agency personnel for the selection and implementation of the E-Gov Travel system (GovTrip).* Implemented the E-Gov Travel System (ETS/GovTrip) at ACF; awarded the Assistant Secretary’s Honor Award for Outstanding Contractor for leading the ETS implementation and deployment at ACF. * Researched, analyzed, developed and edited policies/procedures, internal and external reports, controlled correspondence, DMR budget, Continuity of Operations (COOP) plans, information bulletins, ACF Intranet website, and briefing talking points; nominated to receive the Assistant Secretary’s Honor Award for Outstanding Contractor at ACF. * Performed as ACF Security Office Coordinator and Security Liaison to the Aerospace Center; received the Assistant Secretary’s Honor Award at ACF for Organizational Team Achievement. Show less