Liz Burney Email & Phone Number

Gold Coast, Queensland, Australia

My role is to work with our Franchisee nationally and internationally and ensure they have the necessary support to build and run a successful coaching business.

Gold Coast

• Produced and wrote contracted articles for online use in the finance and customer review fields.• Provided consultancy support and advice to a variety of businesses on a range of operational strategies• Implemented strategies to drive business growth through ongoing relationship development• Coached and mentored staff in the provision of efficient and effective service • Created and established business processes and procedures in line with legislation• Educated customers… Show more • Produced and wrote contracted articles for online use in the finance and customer review fields.• Provided consultancy support and advice to a variety of businesses on a range of operational strategies• Implemented strategies to drive business growth through ongoing relationship development• Coached and mentored staff in the provision of efficient and effective service • Created and established business processes and procedures in line with legislation• Educated customers on company brand for a barter exchange business to boost revenues • Sourced and established relationships with new clients and optimised the servicing of existing customer accounts• Managed a portfolio of rental properties and AirBnB properties for a local real estate business• Contributed to internal review processes and suggested recommendations for operations improvement• Developed instructional technical material for the carbon exchange process for both internal and external users• Assisted in the implementation of a CRM web system developed for the Barter Industry• Performed end-user testing, providing feedback and solutions to project managers and developers • Reviewed and established end-user training programs Show less

Gold Coast, Queensland, Australia

Key Contributions• Review client's claims to ensure the appropriate services are being claimed for and repaired.• Document all relevant information regarding the client's claim via in-house CRM systems.• Review the claim with clients to ensure the correct information is being submitted for processing and so that the correct services and repairs could be coordinated.• Established and maintain a relationship with the client.• Identify and manage exposure to any risks.•… Show more Key Contributions• Review client's claims to ensure the appropriate services are being claimed for and repaired.• Document all relevant information regarding the client's claim via in-house CRM systems.• Review the claim with clients to ensure the correct information is being submitted for processing and so that the correct services and repairs could be coordinated.• Established and maintain a relationship with the client.• Identify and manage exposure to any risks.• Liaison between clients and builders ensuring work is conducted in a timely manner.• Complete the necessary tasks/activities within a set time frame so that timeline targets are delivered and adhered to. Show less

Auntie Liz's Domestic Home Services is a Gold Coast operated business offering friendly home-based cleaning services. We are here to offer that extra pair of hands to keep your home looking just the way you want, all with a friendly touch!My duties include the following:• Oversee all the daily operation of the business.• Develope and built relationships with all clients through regular communication, via phone and text messages.• Performed all staff hiring, training and daily… Show more Auntie Liz's Domestic Home Services is a Gold Coast operated business offering friendly home-based cleaning services. We are here to offer that extra pair of hands to keep your home looking just the way you want, all with a friendly touch!My duties include the following:• Oversee all the daily operation of the business.• Develope and built relationships with all clients through regular communication, via phone and text messages.• Performed all staff hiring, training and daily management.• Manage all aspects of the business marketing from advert creation to online social media and traditional advertising.• Manage the bookkeeping and office management duties, from client invoicing,to bill payment and contractors weekly payments.• Create and maintain a monthly budget.• Maintain the calendar/schedule of all contractors upcoming jobs and issued the necessary notifications to clients and contractors.• Created and update the necessary systems and process for the cleaners to follow to ensure the highest standards of service were provided by all cleaners to all clients.• Manage and coordinate all business development activities for the successful growth of the business from start up stage with 0 clients to a client base of 20 plus clients, which equates to a full time job for myself and one part time position. Show less

Labrador, Queensland, Australia

• Managing and coordinating all business development activities for a successful Gold Coast real estate agency• Planning strategies to drive business growth, generate leads and create a business pipeline• Sourcing new business through targeted sales and marketing techniques• Building and nurturing productive relationships with vendor, purchasers, landlords and tenants• Designing and producing marketing collateral for the rental property business• Conducting on-site property… Show more • Managing and coordinating all business development activities for a successful Gold Coast real estate agency• Planning strategies to drive business growth, generate leads and create a business pipeline• Sourcing new business through targeted sales and marketing techniques• Building and nurturing productive relationships with vendor, purchasers, landlords and tenants• Designing and producing marketing collateral for the rental property business• Conducting on-site property appraisals for new rental enquiries• Negotiating contract arrangements for lease agreements• Delivering expert knowledge and advice to clients on the rental market trends• Providing high level support to landlords and tenants and resolving maintenance issues• Producing and delivering monthly performance reports to management• Increasing the volume of new rental properties from eight per month to thirteen per month in six months• Streamlining systems and processes through the introduction and implementation of a new CRM (REX) Show less

Gold Coast

• Performed analysis and quality assurance on business processes to improve productivity of the barter exchange company• Assisted with the digitalisation of the company’s processes from off-line to on-line• Analysed and tested software applications to determine bugs and provided expertise in solving issues• Wrote, edited and updated project manuals and technical documentation • Reviewed and monitored project requirements to ensure objectives were being met• Acted as the key… Show more • Performed analysis and quality assurance on business processes to improve productivity of the barter exchange company• Assisted with the digitalisation of the company’s processes from off-line to on-line• Analysed and tested software applications to determine bugs and provided expertise in solving issues• Wrote, edited and updated project manuals and technical documentation • Reviewed and monitored project requirements to ensure objectives were being met• Acted as the key corporate office contact, handling all questions and issues from customers and staff • Managed and maintained the reporting systems ensuring clarity and accuracy• Facilitated the change management process focusing on communication, collaboration, integration and teamwork• Ensured project deliverables adhered to quality assurance standards, policies and procedures• Completed the testing and release of a new version of the Bartercard / MYBC app and website Show less

Gold Coast

• Provided leadership and guidance to a team of six trading professionals• Account managed a portfolio of 120 key clients and attended to their barter exchange requirements• Established clients’ requirements and implemented tailored trading solutions to meet their needs• Increased profitability of the overall business by continually building new partnerships• Educated and provided advice to clients on available options• Cultivated relationships with business representatives,… Show more • Provided leadership and guidance to a team of six trading professionals• Account managed a portfolio of 120 key clients and attended to their barter exchange requirements• Established clients’ requirements and implemented tailored trading solutions to meet their needs• Increased profitability of the overall business by continually building new partnerships• Educated and provided advice to clients on available options• Cultivated relationships with business representatives, internally and externally, to uncover needs and upsell solutions• Devised trading strategies to improve performance results for key clients• Promoted productive and professional networks, influencing decision-makers and negotiating solutions• Coached and mentored team while providing opportunities for career acceleration through achievements• Reviewed and implemented a process to identify business opportunities with new and existing clients• Implemented and facilitated the testing of a new Account Manager KPI/Service Model Show less

Gold Coast

• Oversaw the strategic and operational function of Trading across Australia• Managed the development and implementation of all new product lines and program updates• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries• Cultivated relationships with internal and external customers and monitored satisfaction• Resolved escalated trading, service and account issues in an efficient manner • Coached and mentored new and existing team… Show more • Oversaw the strategic and operational function of Trading across Australia• Managed the development and implementation of all new product lines and program updates• Shaped solutions and approaches by leveraging trends in customer marketplaces and industries• Cultivated relationships with internal and external customers and monitored satisfaction• Resolved escalated trading, service and account issues in an efficient manner • Coached and mentored new and existing team members on best practice and company protocols• Maintained and updated training materials and trading collateral to decrease process gaps• Aggregated and analysed historical data related to Trading to prepare yearly / monthly budgets and reviews Show less

Gold Coast

• Provided business development and sales expertise to 25 offices and 122 trading staff in the region• Delivered business strategy and developed systems and procedures to drive business growth• Reviewed operations and performed gap analyses to establish areas of improvement and opportunity• Created effective organisational systems for reports, agendas and records for all levels of management• Designed and implemented activities to boost productivity in sales, trading and… Show more • Provided business development and sales expertise to 25 offices and 122 trading staff in the region• Delivered business strategy and developed systems and procedures to drive business growth• Reviewed operations and performed gap analyses to establish areas of improvement and opportunity• Created effective organisational systems for reports, agendas and records for all levels of management• Designed and implemented activities to boost productivity in sales, trading and administration• Organised and managed the rollout of new programs, projects and initiatives• Managed the change process through thorough communication, collaboration and training and development• Ensured adherence to company policies and processes across all activities• Developed, implemented and led the introduction of quarterly regional staff training meetings via online platforms Show less

Bachelor Of Arts, English And Comparative Literature

Professional Freelance Journalism

Cert Iv, Property Services (Real Estate)

Prince2 Foundation Cert In Project Management

Cert Iv, Training And Assessment

Cert Iv, Business Studies