• Maintain and support key working relationships with other Business Support Officers, Sales Managers, and Advisers.• Provide on-the-job training and assistance to other Business Support Officers.• Implement new procedures with Business Support Officers to maintain consistency and success.• Prepare correspondence and presentation material for the NSW/ACT Sales team and State Sales Manager.• Manage extensive diary and calendar for the State Manager, State Office, and Sales Team Members.• Oversee general office management (e.g., systems, phone, fax, mail, PDS stock, promotional, and marketing material through internal and external suppliers).• Coordinate sales functions, events, seminars, and training sessions for NSW/ACT Sales team, including managing the events calendar and creating and sending eDMs.• Onboard new employees for smooth transition (providing access to systems, laptop, phone, and carpark access).• Provide consistent email and diary support to State Manager when away from the office.• Provide support to all interstate visitors and advisers when required.• Handle internal and external customer sales and service inquiries.• Organize State-based webinars and Risk Academy workshops.• Manage and reconcile State Manager's expenses via Concur, including cash receipts.• Manage payment of all office expenses and invoices via Peoplesoft.• Monitor and manage all office equipment, facilities, and stationery supplies.• Coordinate all travel bookings for the State Manager and the broader NSW/ACT Sales team.

• Completing administrative tasks within service standards and with a quality focus• Responding to all enquiries from Customers and Fund Administrators, including telephone calls and emails, within service standards aiming to achieve first point resolutions• Creating Electronic Files on the Claims Portal (GASP) to assist with Case Managers to make accurate assessments with information based on Claim Forms Received & Additional Information• Assisting with project work, system and user acceptance testing for upgrades & new systems, procedural reviews and process improvement when required• Coordinating the NSW Police Admin Book – Payment Letters, Requisitions & Queries to & from NSW Police• Inputting Invoices & Benefit Payments & Expenses to Members & External Providers• Assisting the Case Managers with Portfolio Tasks (UHG Requests & Follow Ups, Rehab Provider Reports, Request & Follow up of Workers Compensation Files, requesting of ad-hoc Reports etc)• Assisting the Case Managers with Payment Letters to Members• Providing support and assistance to other Group Claims Teams & Business Units within Customer Service and Operations on an ad-hoc basis to ensure the overall success of the Customer Service and Operations Business Unit• Training new Admin Staff Members on all Claims Systems & Processes to ensure smooth transition of new Claims, focusing on Quality and Service Delivery• Identifying trends and provided feedback to the Group Claim Team Managers to prevent reoccurrence and to keep a consistent quality throughout the Department• Reviewing Incoming Claim Forms from members with assessment and strategy followed by scheduling payments in advance.

• Complete administrative tasks within service standards, with a focus on quality.• Respond to customer and fund administrator enquiries via telephone and email, aiming for first point resolutions within service standards.• Create electronic files on the Claims Portal to assist case managers with accurate assessments based on received claim forms and additional information.• Assist with project work, system and user acceptance testing, procedural reviews, and process improvement when required.• Coordinate the NSW Police Admin Book, including payment letters, requisitions, and queries.• Input invoices, benefit payments, and expenses to members and external providers.• Assist case managers with portfolio tasks, payment letters, and ad-hoc reports.• Provide support and assistance to other Group Claims Teams and Business Units within Customer Service and Operations as needed.• Train new admin staff members on all claims systems and processes to ensure smooth transitions and quality service delivery.• Identify trends and provide feedback to Group Claim Team Managers to prevent recurrence and ensure consistent quality.• Review incoming claim forms, assess strategies, and schedule payments in advance.

• Complete administrative tasks with a focus on quality and within service standards.• Respond to customer and adviser enquiries via telephone and email, aiming for first point resolution within service standards.• Make proactive outbound calls to customers and advisers.• Manage relationships proactively while monitoring service delivery and quality.• Perform additional tasks as required.• Provide ad-hoc support to other teams within Customer Service and Operations to ensure overall success of the business unit.• Assist other business units across TAL as needed.• Foster a supportive team environment by actively sharing skills and knowledge.

• Efficiently answer and transfer calls to appropriate staff members• Perform various general clerical duties, including photocopying, faxing, mailing, and filing• Accurately enter data into appropriate systems• Manage claims by sending relevant paperwork to insurance companies and following up on claim handling for payment• Proactively manage suspense items by following up on requirements from clients• Ensure accurate and up-to-date records for all clients• Provide administrative support to Risk Advisers and Managers• Actively pursue overdue invoices and dishonours from clients• Maintain a clean and organized work environment• Arrange and coordinate meetings and conferences as needed

• Provide top-notch administrative support to the sales team, focusing on quality and efficiency• Build and maintain strong relationships with clients and colleagues, ensuring a high level of customer service• Professionally greet and communicate with clients in person and over the phone• Accurately input booking data into the traffic system, maintaining a high level of attention to detail• Coordinate with stations to ensure proper placement of bookings and availability of airtime• Collaborate with agencies to confirm bookings, obtain rate information, and explore alternative advertising options• Discuss upcoming events and specialty programming with clients• Resolve account queries related to credit/debit balances• Demonstrate proficiency in relevant computer software (e.g. Synergy & Equinox)• Manage confirmations and address any discrepancies that may arise• Ensure timely submission of materials and meet material deadlines• Perform general office duties such as faxing, filing, and photocopying with efficiency and accuracy.

• Ensure training sessions and notices are confirmed and issued at least one month in advance consistently.• Respond promptly to Admin Support requests within 24 hours.• Resolve customer inquiries via phone, email, or correspondence within 48 hours.• Provide Administration Support to consultants/management within 24 hours or as needed.• Manage procurement of equipment and supplies needed for training sessions.• Update and maintain the TRIMEVAC Database and building files.• Prepare billing information as necessary.• Organize filing activities as needed.• Efficiently handle switchboard calls and direct them to the appropriate staff.• Plan annual scheduling for the following year within one month, commencing on or before 1st December each year.• Regularly report on workload, with a minimum frequency of once a week.