Customer service and experience advocate lead with more than 15 years’ experience delighting customers with timely, accurate and personable service. Key achievements include ensuring department runs efficiently and working to resolve customer concerns.• Lead team responsible for customer service for North America’s leading retailer of personalized gifts• Creatively solve customer issues and provide resolutions to achieve the highest level of customer satisfaction• Create environment of service excellence for customers

• Assist customers in finding the right gift and personalization to help celebrate every occasion• Answer call center phone calls through Nextivia phone system• Use Zendesk system to answer chats and emails from customers• Manage orders in JDA CFM• Engage with customers through social media

• Manage department within an American catalog showroom retail store• Assist customers in selecting items to purchase• Receiving and entering truck manifest• Ticketing and setting up stock• Teammate scheduling• Areas of focus: jewelry, electronics, cameras, sporting goods, toys and household items