Liz Michael Email & Phone Number

Brisbane, Qld, Au

Brisbane, Qld, Au

Brisbane, Queensland, Australia

- New Payments Platform (NPP) - PayTo- New Payments Platform (NPP) - PayID- SWIFT ISO 20022

Brisbane, Australia

Led a team of Business Banking Managers and Associates focusing on three key areas of responsibility which were the customer, the team and business performance. Located in Brisbane CBD the team provided both new and existing clients with financial support and advice across many different businesses including professional service firms, trading, property and retail.

London, United Kingdom

Developed and implemented the strategic agenda of the Chief Credit Officer of RBS Markets and International Banking.Researched, developed and implemented communication plans across multiple channels of Credit Risk in the UK, Asia and North America.Prepared monthly financial forecasts and actuals for the central Credit Risk department.Managed and drove the agenda on achieving aggressive targets for right-shoring and headcount efficiencies across Credit Risk Central.Implemented the action plan for the restructure of the Credit Risk department combining all credit and policy related activity into one team.Formulated and documented quarterly and annual operating plans for Senior Executive Board presentations.Communicated with key stakeholders to facilitate the successful delivery of major credit risk projects.

London, United Kingdom

Facilitated change on behalf of the customer and acted as a stakeholder to project delivery using GBM’s Galaxy waterfall and agile project methodology.First Project Manager in GBM to successfully deliver a project with a full offsite Development and Functional Test team located in Delhi and Singapore in conjunction with a team of Business Analysts located in London and Singapore.Led governance forums which included RBS Executive Management in the UK, Asia and North America. Identified and defined business requirements, reviewed, managed and created Functional Specification documents.Defined project deliverables, scope and agreed key milestones with the IT delivery team and user community.Projects delivered covered 13 different work streams with over 100 system changes per release with significant up and down-stream implications which further enabled greater system capability for front and middle office teams.

London, United Kingdom

Researched, documented and delivered change on behalf of internal stakeholders including executive management and front and middle office teams.Delivered defined projects in support of the Project Manager.Acted as a stakeholder to project delivery and interfaced with the IT development and Functional test team.

London, United Kingdom

Established a credit system support desk on site in New York for the North America team.Provided credit system technical support and advice to business users via telephone, email correspondence and onsite visits to London, Madrid and Paris.Assisted credit system development initiatives by undertaking user acceptance testing for Project delivery teams.

Brisbane, Australia

Managed a portfolio of business clients providing financial support and advice across a range of retail, trade and professional service businesses. Achieved strong revenue growth through the continued pursuit of new sales opportunities from both new and existing customers. Retained and developed existing profitable relationships and proactively sought and developed new client relationships through referrals and my business network.