Customer Success Specialist, Corporate Learning & Training Organizations
Current
Dec 2024 - Present
AeroLeads people directory · profile
Lizz Caston Email & Phone Number
Customer Success Specialist
at
D2L
1 work email found
@applyboard.com
LinkedIn matched
4 data sources
Profile completeness 86%
Current company
Role
Customer Success Specialist
Location
Waterloo, Ontario, Canada
Company size
Who is Lizz Caston? Overview
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Quick answer
Lizz Caston is listed as Customer Success Specialist at D2L, a company with 915 employees, based in Waterloo, Ontario, Canada. AeroLeads shows a work email signal at applyboard.com and a matched LinkedIn profile for Lizz Caston.
Lizz Caston previously worked as Customer Success Specialist, Corporate Learning & Training Organizations at D2L and Senior Customer Support Knowledge Expert at Applyboard. Lizz Caston holds Bachelor Of Arts - Ba, Fine And Studio Arts from University Of Guelph.
Company email context
Email format at D2L
This section adds company-level context without repeating Lizz Caston's masked contact details.
{first}.{last}@applyboard.com
86% confidence
AeroLeads found 1 current-domain work email signal for Lizz Caston. Compare company email patterns before reaching out.
Profile bio
About Lizz Caston
While I have a great deal of experience in Administrative, Logistical and Customer Relationship Management and support, I take the greatest pride in my ability to communicate both with clients and my coworkers, helping to contribute to a strong and united team atmosphere. Creativity, hard work, adaptability, attention to detail and accountability are my guiding principles and I always strive to bring these qualities to my work. My passion is helping others to feel seen, heard and valued especially within the workplace.
Current workplace
Lizz Caston's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Lizz Caston work experience
A career timeline built from the work history available for this profile.
Senior Customer Support Knowledge Expert
- Contributed to a major project to launch an AI Chatbot/advisor; I collaborated with the development and knowledge teams and carried out in-depth product testing, analyzed customer feedback and usage post-launch and.
- Partnered with the Learning & Enablement team to create training courses for staff, focusing on both detailed technical procedures as well as broader soft-skill development to enhance performance and communication.
- Assisted in building an enhanced Quality Assurance program for the team, conducted weekly audits and provided constructive guidance and feedback to improve overall team performance
Aug 2022 - Sep 2024
Customer Support Knowledge Expert
- Built a comprehensive team training program as the team rapidly expanded within the HQ/Canada and India Offices while leading the training team
- Wrote and published many internal and external process articles to help build a large team knowledge base
Jan 2022 - Aug 2022
Senior Customer Support Professional
- Became lead trainer and managed a training group of 5-10 teammates providing mentorship and coordination to effectively onboard and train cohorts of new hires and co-op students in all processes and responsibilities of.
- Worked on several projects with the aim of streamlining and documenting team processes to enhance operational efficiency
Jul 2021 - Jan 2022
Communications Coordinator
- Provided exceptional customer service and support to students and Recruitment Partners using the ApplyBoard Platform
- Responsible for maintaining and coordinating efficient communications flow between high-volume Partner Institution and Customer Journey teams
Feb 2020 - Jul 2021
Customer Support & Admin Manager
- Was responsible for seamless administrative & logistical management of key sales accounts including McKesson Canada, Rexall, Loblaws, Amazon.com/.ca, Today's Shopping Choice, Walmart, HomeHardware, as well as multiple.
- Managed bulk purchase orders from PO receipt to shipment delivery, completing EDI communications for invoicing, shipping, account reconciliation, etc.
- Fostered and maintained strong client relationships with all wholesale accounts
- Provided administrative support across company departments from Sales, Marketing, Accounting, Shipping/Receiving and front-line Customer Service
- Providing training and guidance on customer service and communications for new hires
- Was responsible for Accounts Receivable & weekly company bank deposits
May 2017 - Feb 2020
Receptionist & Customer Service Representative
- Responding to all customer service inquiries in person & via phone/email correspondence
- Processing product orders/sales for retail customers as well as wholesale accounts
- Maintaining excellent product knowledge
- Representing the company brands at CHFA trade shows in Toronto and Vancouver
- Maintaining and managing Avaria retail boutique and eCommerce platforms
Apr 2016 - May 2017
Team & coworkers
Colleagues at D2L
Other employees you can reach at d2l.com. View company contacts for 915 employees →
JA
Jayanth Angl
Colleague at D2L
Toronto, Ontario, Canada, Canada
View →
MG
Monica Gaertner
Colleague at D2L
Waterloo, Ontario, Canada, Canada
View →
WW
Whitney Williams
Colleague at D2L
Canada, Canada
View →
WP
Winny Peng
Colleague at D2L
Toronto, Ontario, Canada, Canada
View →
SB
Suellen Boell
Colleague at D2L
Palhoça, Santa Catarina, Brazil, Brazil
View →
JC
John Calma, Mcsa
Colleague at D2L
Kitchener, Ontario, Canada, Canada
View →
KH
Kira Hatashita
Colleague at D2L
Kitchener, Ontario, Canada, Canada
View →
KM
Kevin Macleod
Colleague at D2L
Canada, Canada
View →
DB
Devan Barnard
Colleague at D2L
Kitchener, Ontario, Canada, Canada
View →
PB
Patrick Brunet
Colleague at D2L
Waterloo, Ontario, Canada, Canada
View →
Jayanth Angl
Colleague at D2L
Toronto, Ontario, Canada, Canada
View →
MG
Monica Gaertner
Colleague at D2L
Waterloo, Ontario, Canada, Canada
View →
WW
Whitney Williams
Colleague at D2L
Canada, Canada
View →
WP
Winny Peng
Colleague at D2L
Toronto, Ontario, Canada, Canada
View →
SB
Suellen Boell
Colleague at D2L
Palhoça, Santa Catarina, Brazil, Brazil
View →
JC
John Calma, Mcsa
Colleague at D2L
Kitchener, Ontario, Canada, Canada
View →
KH
Kira Hatashita
Colleague at D2L
Kitchener, Ontario, Canada, Canada
View →
KM
Kevin Macleod
Colleague at D2L
Canada, Canada
View →
DB
Devan Barnard
Colleague at D2L
Kitchener, Ontario, Canada, Canada
View →
PB
Patrick Brunet
Colleague at D2L
Waterloo, Ontario, Canada, Canada
View →
1 education record
Lizz Caston education
FAQ
Frequently asked questions about Lizz Caston
Quick answers generated from the profile data available on this page.
What company does Lizz Caston work for?
Lizz Caston works for D2L.
What is Lizz Caston's role at D2L?
Lizz Caston is listed as Customer Success Specialist at D2L.
What is Lizz Caston's email address?
AeroLeads has found 1 work email signal at @applyboard.com for Lizz Caston at D2L.
Where is Lizz Caston based?
Lizz Caston is based in Waterloo, Ontario, Canada while working with D2L.
What companies has Lizz Caston worked for?
Lizz Caston has worked for D2L, Applyboard, and Avaria Health & Beauty Corp..
Who are Lizz Caston's colleagues at D2L?
Lizz Caston's colleagues at D2L include Jayanth Angl, Monica Gaertner, Whitney Williams, Winny Peng, and Suellen Boell.
How can I contact Lizz Caston?
You can use AeroLeads to view verified contact signals for Lizz Caston at D2L, including work email, phone, and LinkedIn data when available.
What schools did Lizz Caston attend?
Lizz Caston holds Bachelor Of Arts - Ba, Fine And Studio Arts from University Of Guelph.
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