Product Specialist
Current• Technical skills and experience: Extensive experience allows to act as an advisor in a technical/functional capacity. o Exercise’s judgment in selecting troubleshooting methods to quickly identify solutions and recommendations to complex technical issues. o Well versed using several applications such as: XML |C# |Linux | Phyton |Java| ASP.Net Core MVC| JavaScript | HTML | Bootstrap | DB | CSS | Oracle |PL/SQL | MySQL| GitHub | Agile | SCRUM | Web Development | SDLC | Azure | Fiddler | Mobile • Data Collection and Analysis: Gathers IIS log data. Know how to accurately interpret this data to accurately report findings to customers. o Performs advanced in-dept troubleshooting and accurately identify solutions on issues related to Authentication protocols, SIS Integrations, API and LTI issues which are elements that allows customers to customize and extend product services• Analyzing & researching the clients’ requirements, then develops requirement document for system design & development. • Developing and preparing documents for the general design of software that meet system and security requirements, including the selection of alternative approaches. • Writing and maintaining program code using HTML, JavaScript and SQL as per system requirement and design in line with quality accredited standards. • Correcting software issues Correcting software issue by: o Analyzing from errors logged and/or behavior observed from the application to identify the software bug o Documenting and communicating effectively to Development team step-by-step instructions to reproduce the issue and findings to help identify root cause and suggest on possible fixes. o Identifying and executing appropriate DEV-approved workaround scripts, if/when available • Writing instructions and guidelines for end users for operational procedures • Developing documents for FAQ's and Knowledge-Based Article