As a Product Specialist I am an individual who has experience in resolving highly technical complex client issues with great troubleshooting skills and ability to think outside the box. Possess technical knowledge, problem solving skills and providing technical support to clients. In this position I work with clients from all verticals (K12, Higher Education and Enterprise) who use D2L’s suite of eLearning web-based software. Highlights:• Data Collection and Analysis: Gathers IIS log data. Know how to accurately interpret this data to accurately report findings to customers. o Performs advanced in-dept troubleshooting and accurately identify solutions on issues related to Authentication protocols, SIS Integrations, API and LTI issues which are elements that allows customers to customize and extend product services• Developing and preparing documents for the general design of software that meet system and security requirements, including the selection of alternative approaches. • Correcting software issues Correcting software issue by: o Analyzing from errors logged and/or behavior observed from the application to identify the software bug o Isolating, replicating, and documenting all necessary details related to the identified software defect o Applying in-depth troubleshooting and debugging skills along with deep knowledge of systems, databases, and applications to get to root cause of the customer’s issue o Documenting and communicating effectively to Development team step-by-step instructions to reproduce the issue and findings to help identify root cause and suggest on possible fixes. o Identifying and executing appropriate DEV-approved workaround scripts, if/when available • Configuring the application software and providing end user and admin support. • Writing instructions and guidelines for end users for operational procedures • Developing documents for FAQ's and Knowledge-Based Articles Technical Skills:• Technical skills and experience: Extensive experience allows to act as an advisor in a technical/functional capacity. o Exercise’s judgment in selecting troubleshooting methods to quickly identify solutions and recommendations to complex technical issues. o Well versed using several applications such as: XML |C# |Linux | Phyton |Java| ASP.Net Core MVC| JavaScript | HTML | Bootstrap | DB | CSS | Oracle |PL/SQL | MySQL| GitHub | Agile | SCRUM | Web Development | SDLC | Azure | Fiddler | Mobile
Listed skills include Leadership, Linux, Microsoft Powerpoint, Oracle Database, and 24 others.
