Libby & Puddins is an online children's boutique offering quality and variety for both the contemporary and traditional mom. To see what's in store, shop our site at: www.libbyandpuddins.com

Landrace Bioscience is a consultative and innovative manufacturer of high quality hemp extracts, with an aim to produce the highest-grade products containing consistent, unique and effective cannabinoid profiles.

B2T Training offers Agile and Business Analyst training so you can take complex concepts and streamline them using techniques and tools to ensure you're building and delivering the right thing. We can help level-set your team to enhance requirements analysis, critical thinking, value management, decision making, facilitation, elicitation, strategic thinking, process improvement, prioritization and collaboration skills.

· Designed and implemented the internal workflows for 15 teams (300 employees) during Exodus, our company’s largest department-wide rollout, where we migrated all cross-functional processes to a new system· Created, designed, trained, and documented on new workflows for the Platform Operations Specialist, Brand Planner, and Copywriter teams in the Guided Storytelling rollout, our company’s second largest department-wide rollout· Assessed new project initiatives and communicated recommendations as well as steps to implementation with executive and leadership teams· Project managed and executed on system configuration of Zendesk, a support ticketing system we used to communicate with our 10,000 customers· From start to finish, led projects and company-wide initiatives pertaining to process improvement, training, and system implementations· Advised managers and individual teams on project execution and process changes to ensure smooth rollouts· Documented workflow mapping using Lucidchart and assisted in system configuration of JIRA, Confluence, and Salesforce for ongoing process improvement and new product initiatives

· Managed the work and professional development of a team responsible for the core onboarding and optimization of online presence for all customers· Analyzed QA data and put systems in place to reduce the amount of errors being made in customer work· Collaborated with other departments to develop and implement process improvements· Conducted interviews for the fastest growing startup in Austin and handled hiring for a team of 18 people· Researched and collected data to create proposals for efficient workflows to streamline and standardize systems between teams· Budgeted for and organized team (18 people) and department wide (300 people) events

· Promoted to Senior role in 2013, then to Principal in 2014· Redesigned the customer onboarding workflow, which is still in place today· Optimized the online presence of nearly 1,000 small businesses by combining technical profile setup, creative writing, and graphic design elements to create brand consistency· Handled the technical troubleshooting across social media platforms such as Facebook, Twitter, Yelp, and Google· Communicated daily with customers and platform support teams· Interviewed candidates and helped with new hire trainings

· Directly assisted the Senate Sergeant, Office Manager, and Messenger Supervisor to execute daily operations in the Senate Sergeant at Arms’ office· Supervised a team of 15 responsible for completing tasks for Senators· Prepared and handled administrative paperwork, corresponded with legislative offices, and assisted in Senate committees

•Assigned to directly assist the Senate Sergeant, Office Manager, and Messenger Supervisor to execute daily operations in the Senate Sergeant-at-Arms office•Prepared and handled administrative paperwork, corresponded with legislative offices, and assisted in Senate Committees