Coordinating a team of Service Charge Analysts to ensure high quality client service as well as staff wellbeing. This includes recruitment, new starter inductions, team training, streamlining operational processes, and innovative problem solving. Alongside this, creating regular digital marketing content for the wider Real Estate business unit, organising CPD and networking events, as well as supporting in the production and publishing of industry research.At Bellrock, I am also a L3 Qualified Workplace Mental Health First Aider and part of the Community Impact Team.

Part of the Real Estate - Occupier Services business unit, working with retail and leisure clients. This position involved managing multiple client inboxes, databases and detailed spreadsheets, logging financial and legal documents and preparing comprehensive client reports. This high volume role required accuracy, great communication skills and advanced use of Microsoft Excel.

An after school language academy teaching English as a Foreign Language to primary aged students (6-13 years). The role included lesson planning, classroom management and administration such as grading work, inputting test scores and writing personal performance comments for each student.

Working to tight but fluid deadlines closely with the Project Manager, installing Wifi in schools across the state. Responsibility for overseeing all project administration and monitoring, compiling pre-installation packs, schedules, costing reports etc. Coordinating technicians working away from home and procuring all equipment.

Venue hire for 'The Connection, Rhodes', a high tech, purpose built, multi-function event venue and community facility.As the initial point of contact, I gained demonstrable experience converting enquiries to sales. Conducting site viewings, drawing contracts, inspecting the venue and CCTV post event to release bonds. I also managed the relationships with corporate regular hirers and contractors.

Responsible for the coordination of regular minister relocations and minute secretary in weekly ‘Property Application Review” meetings. This included the drafting of detailed agendas from renovation applications, taking meeting minutes, and circulating resolutions internally and externally. Also providing general administrative support to the wider department and office.

As part of the Human Resources practice group, I organised and coordinated our national training seminars and conferences, with sole responsibility of select events and courses throughout the event calendar. Responsibilities included venue and hospitality booking, course marketing - online, mailshots and print, and event material production. I covered all aspects of client liaison; enquiries, bookings and invoices including further financial responsibilities such as debt recovery and long term debt management. Administrative tasks such as data management, control of the central mailbox, website and the firm-wide contact database were part of my day to day duties. Aside from this, I was also part of our Corporate Social Responsibility committee; project managing various volunteering opportunities and fundraising initiatives, and coordinating the monthly charity dress down days.

As a team leader I was knowledgable, professional and immaculately presented, able to support and lead the team and successfully delegate tasks. My time at Dine has provided me with a high level of experience in weddings and other creative special events, including VIP events for high profile clients.

Providing hospitality for conferences, banquets, special events and sports events including the Rugby League World Cup and various international cricket Test Matches and Twenty20's. Occasional supervisor; reliable and capable of supporting and leading a team.

Friendly and welcoming, always upholding the Brewers Fayre standards.