Elizabeth Lov Email & Phone Number

Costa Mesa, California, United States

• Handled logistics between candidates and hiring teams across three business units and multiple time zones.
• Generated offer letters for the 2024 internship program as well as conversions.
• Participated and recorded information from intake meetings with the hiring teams and screens with candidates.
• Handled various administrative Workday tasks in support of Early Career’s tech recruiters.
• Assisted recruiters with full-cycle recruitment via Workday and Eightfold.
• Helped co-host Press Play Zoom sessions geared toward helping students learn more about our internship program.

Santa Monica, California, United States

• Facilitated communication between recruiters, panelists, and candidates to schedule screenings and interviews for engineering and production teams.
• Provided logistical support for various games teams and disciplines; scheduling an average of 15 interviews a day.
• Utilized ServiceNow, Workday, Rooster, and Adobe Sign to complete various logistical and recruiting tasks.
• Participated in pre-meet discussions with interviewing teams to provide scheduling details.
• Fostered an inclusive and engaging environment for the data team that promotes collaborative efforts to improving communication and understanding of data.
• Investigated SNOW case analytics to coordinate steps in reducing average case age and providing utilizable data in cross-collaboration with the People Analytics Team.

Santa Monica, California, United States

• Chaired ZenDesk ADA Bot project to double containment rate from 25% to 45% before holiday season by creating 300+ knowledge and agent hand-off cards.
• Mobilized department to process 8,000+ orders over Black Friday and Cyber Monday yearly.
• Initiated OneNote SOP Creation project in coordination with customer service departments to streamline the onboarding process and refine new-hire training schedules.
• Delegate tasks and train a team of administrators to provide autonomous administrative and operational support to 5 departments.
• Evaluate individual and team performance by keeping records of duties for quarterly KPIs through Excel and SharePoint.
• Screen applications and schedule and conduct interviews for recruitment via PinpointHQ.

City Of Industry, California

• Provide direct administrative support to the Director and his departments of 100+ employees alongside C-suite.
• Devised a system to quantify performance and productivity for departmental KPIs using Excel formulas such as MATCH, VLOOKUP, IF, etc. that assist with operational decisions.
• Administrator to and manage 30+ agent Five9 and ZenDesk accounts which includes onboarding agents into the programs and setting service schedules.
• Utilize Five9 and ZenDesk reporting functions to gather performance metrics for analysis in Excel and PowerBI to locate windows of improvement in efficiency and productivity.
• Compile departmental statistics from 10+ sources into Excel for ease of viewing and presentation.
• Provide back-end customer support by reviewing 300+ orders weekly to creating commercial invoices.

Riverside, California

• Screened phone calls and emails to provide clients with information of paint job procedures.
• Resolved customer complaints by exercising on-the-spot problem solving skills, leading to a 45% increase of referral projects.
• Organized and maintained schedules for estimators and jobs for painters to meet clientele’s needs.
• Coordinated 100+ interior and exterior projects for residential, apartment, and commercial properties.
• Processed and kept records of transactions when painters order supplies or clients make payments.
• Devised an efficient training schedule to prepare future employee adjustment to company life.

Los Angeles, California

• Provided administrative support to the Manager of the Paint Department by screening calls, assisting staff and faculty, and maintaining office.
• Scheduled meetings and interviews for the Manager and Supervisors of Facilities Management.
• Assisted in projects, such as taking chemical inventory for inspection and scheduling interview appointments.
• Created purchase requisitions and work orders for projects needed by the paint, mason, roofer, and sign shops through Maximo, an online database for ordering supplies and keep records of them.

UCLA

• Responsible for the club's external affairs: contact, relay information, and schedule meetings and events with organizations in other universities.
• Worked with fellow board members to plan for events outside of campus grounds.
• Managed board meetings to provide and discuss ideas as well as keeping the meeting on the agenda.

Greater Los Angeles Area

• Managed and organized 100+ case files and progress reports by alphabetical order and year in school for elementary and middle school students enrolled in the after-school program.
• Assisted the program coordinators with academic and social engagement activities to meet the various needs of students in the community.

Greater Los Angeles Area

• Researched and utilized SEO writing techniques to produce marketing articles.
• Collaborated with company heads and fellow interns concerning article and marketing ideas.

UCLA School Of Dentistry

• Assisted in the renewal of the UCLA Dentist-Scientist and Oral Health-Researcher Training Program grant award funded by the National Institute of Dental and Craniofacial Research (NIDCR/NIH) by entering data.
• Cooperated with and contacted doctors, trainees, and co-workers to gather information for the grant process.
• Curated records related to trainees, lab production, and publications into data tables in online research grant databases, Cayuse and eRA Commons, for the National Institutes of Health's T32 and T90 doctoral training.

UCLA

• Budgeted club funds of $200 for year-long activities ranging from events, fundraisers, and supplies.
• Filled out paperwork and collaborated with club members to create and present the club's budget proposal for operational funding from Associated Students at UCLA.

Diverse Hiring Certified, Diversity, Equity & Inclusion (Or Dei)

The Consciously Unbiased Diverse Hiring Certification workshop designed for Hiring Managers and Talent Acquisition Teams educates on key.

Bachelor Of Arts - Ba, Sociology

Activities and Societies: Teo-Chew Association