Mangeto 2 /PHP Web Developer at Bay Island Sportswear/OriginalRetroBrand.com. Design/development both bayislandsportswear.com and originalretrobrand.com utilizing PHP/mySQL, CSS, HTML5, Javascript/JQuery, etc. Administer store, develop new features and functionality, system mainteance, and do occasional social media updates. I am the sole designer/developer at this organization.

• VOIP Systems Architect/Administrator: Managed VOIP hardware and software for VOIP phone system. Architected and set up RingCentral software call flows and queues, managed users, acted as Super Admin for this system which served a vital role in the call center business units for ChartSpan. Acted as liaison with this vendor.• Internal Systems/IT Support: Managed Project Management Systems, ticketing systems, and other internal file sharing systems. Maintained confidential files and passwords. Responsible for maintaining GSuite, including set up and support of GSuite email and drive and various suborganizations with varying permissions. Assisted in purchasing, planning, and setting up/troubleshooting internal systems such as computers, software, servers, WiFi, printers, etc., and provided technical assistance to staff as needed.

• Tier I-II Customer Technical Support/Website CMS Training: Open/clear trouble tickets for client sites to include using basic HTML/PHP/CSS/jQuery programming, proprietary CMS training, Wordpress support, and updating and maintenance of hundreds of live websites.• Internal IT Support: Manage Project Management System, ticketing systems, and other internal file sharing systems. Maintain confidential files and passwords. Responsible for maintaining Google Apps including set up and support of G-Suite email and drive internally and for clients. Maintain and support internal VOIP phone system. Assist in purchasing, planning, and setting up/troubleshooting internal systems such as computers, software, servers, WiFi, printers, etc., and providing training and technical assistance to staff as needed.• Systems Administrator: Under the guidance of the Partner/VP Systems Director, managed web servers which serve upwards of 200+ live websites, including installing and managing security patches, software updates, backups, SSL certificates, 301 redirects, setting up internal dev environments. Managing relationships with external web hosts and consultants, maintaining varied server technologies such as AWS, Ubuntu, CentOS Linux, IIS. Responsible for maintaining domain purchases, renewals, SSL certificates, and managing DNS records for same, both internally and for clients. • Web Development/QA: Setting up individual development environments on appropriate servers for new client builds (primarily Wordpress). Providing detailed final QA and testing before pushing sites live, including correcting copy, coding features and fixes where needed (CSS, jQuery, PHP, MySQL, etc. ).

• Interactive Systems Administrator: Manage web servers, serving upwards of 200+ live Wordpress and proprietary CMS websites, including installing and managing security patches, software updates, backups, SSL certificates. Managing relationships with web hosts and consultants, maintaining varied server technologies such as AWS, Ubuntu, CentOS Linux, IIS. Responsible for maintaining domain purchases, renewals, SSL certificates, and managing DNS records for same, both internally and for clients. Setting up individual development environments on appropriate servers for new client builds.• Internal Systems Administrator: Administer Project Management System, ticketing systems, and other internal file sharing systems. Maintain confidential files and passwords. Responsible for maintaining Google Apps including setting up email and drive internally and for clients. Maintain and support internal VOIP phone system. Manage internal and external servers and backup systems.• Website Training/Tier I Customer Support: Open/Clear tickets for client sites to include troubleshooting basic HTML/PHP/CSS programming, Wordpress tuning, and periodic updating live websites (updating Wordpress and plug-ins, maintaining site security, etc.).• Internal IT Support: Purchasing, planning, and setting up internal systems such as computers, software, servers, WiFi, printers, etc., and providing training and technical assistance to staff as needed.

Web Content Manager for this leading science-based nonprofit working for a healthy environment and a safer world.• Content Management: In conjunction with Web Manager, Communications, and Program staff, design, develop, write, copy edit, manage, proofread, and approve web content to include press releases, report landing pages, blog posts, and other web content. Write and manage website “spotlight” featured content. Post UCS member publications such as Catalyst and Earthwise to website. Design pages, optimize graphics, build out pages and features (mostly hand-coded). Assist program staff with HTML, CSS, and Convio content management system. Troubleshoot code to ensure proper functioning of web pages, forms, etc. Oversee operation of online shopping cart.• Web Analysis, Design, and Development: In conjunction with Web Manager, Communications, and Programs staff, analyze, determine, articulate, and guide consensus of business needs and user requirements as they apply to the website; translate requirements into website features and functions to ensure an intuitive user experience that drives toward defined goals; communicate project features and functions in non-technical terms, and drive consensus toward web solution; conceptualize, design, and build web pages based upon project requirements and specifications.• Project Management: Manage cross-functional project teams using professional project management best practices; develop RFPs, manage contracts. Prepare/execute project plans that outline goals, milestones, tasks, risks, dependencies; diligent in managing and consistently communicating plan and progress to project team and sponsors. Communicate/present new project plans and build consensus throughout the organization.

Web Analysis, Design, Social Media, and Development Consultant: Analyze, determine, articulate, and guide consensus of business needs and user requirements as they apply to a website or application; Define and develop organizing principles, hierarchies, and processes; translate requirements into features and functions to ensure an intuitive user experience that drives toward defined goals; communicate project features and functions in non-technical terms, and drive consensus toward web solution; conceptualize, design, and build a fully functional website or application based upon project requirements and specifications. Develop blogs and other social networking strategies (Facebook, Twitter, Google+, etc.). Produce content, manage online community; train end-users in same.

Wrote SEO- and customer-friendly product copy for web-based green retailer GreenFeet.com.

• Web Analysis, Design, and Development: analyze, determine, articulate, and guide consensus of business needs and user requirements as they apply to the website; Define and develop organizing principles, hierarchies, and processes; translate requirements into features and functions to ensure an intuitive user experience that drives toward defined goals; communicate project features and functions in non-technical terms and drive consensus toward web solution; conceptualize, design, and build a fully functional website or application based on project requirements and specifications.• Content Strategy and Development: In conjunction with the Marketing department, contribute to editorial content created for the website and other internet initiatives. Ability to organize, evaluate, rationalize, source, and create site content, including the development of corresponding metadata, taxonomy, and editorial planning; Understanding and implementation of organizational mission, branding, look and feel, voice, and story; Ability to bring together graphic design, functionality, and information design concepts with an acute understanding of the web to produce desired content. Experience with specifying and publishing process guidelines and training end-users in same. Strategic view of content placement and timing.• Project Management Lead cross-functional project teams using professional project management best practices; develop project plans that outline goals, milestones, tasks, risks, and dependencies. Diligent in managing and consistently communicating plan and progress to project team and sponsors. Communicate/present new project plans and build consensus throughout the organization, including the Board of Directors.• Email Marketing: Strategize, design, develop, and train content managers for numerous email newsletters throughout the organization. • Received Mass Audubon President’s Award in 2006

• As Technical Project Manager, led cross-functional teams in new technology initiatives. Responsibilities included gathering requirements, creating project plans, submitting business cases, developing RFPs, delivering recommendations, and coordinating training and documentation. Projects included eCRM launch, development and launch of the Sales intranet web application, redesign and development of Sales Education intranet, and various technology product evaluations. • As Web Developer/Content Manager, projects included design, development, and management of various three-tier interactive web applications; redesign, development, and management of the Virtual University website for the Sales Education Department. Programmed site using ASP, JavaScript, and HTML for IIS server.

• Developed the company's first intranet corporate training website utilizing HTML, MS FrontPage, and Macromedia Flash. Site creation including all content development and copywriting, graphic design (including use of animation and complex Macromedia Flash interactive content), site architecture, feedback/error reporting, and content management.• In conjunction with a VB/web programmer, created a three-tier dynamic client website which creates a set of SQL-based reports accessible to clients through the web. Responsible for design, layout and HTML programming utilizing Visual Interdev, VBScript, and JavaScript. Wrote online help and client web manual. Created downloadable documents to be merged with information from the site. Provided technical support for clients using the website. Produced PowerPoint presentations outlining program features.• Created networked databases utilizing FileMaker Pro and Microsoft Access; tracked and documented program architecture and components with databases and flow-charting.• As Script Manager, served as liaison for the Software Development department between product management, marketing, and programming personnel. Provided creative content and all voice-over functions.