Elizabeth Evans Email & Phone Number

Chapel Hill, NC, US

Plantation, FL, US

• Creating new cruise bookings and servicing existing bookings for sailors (passengers) via Seaware and Salesforce Lightning
• Top 10 performer in overall sales beginning in my second month in the role
• Leading the team in metrics for QA scores, after-call housekeeping times, and customer service surveys
• Assisting the communications team with the creation of customer service email templates and supporting case management with the resolution of outstanding customer cases, closing 5-10 cases per shift along with standard.

Lawrence Township, NJ, US

• Managed hotel room bookings for diversity conferences, averaging 100+ room nights per event.
• Supported the Strategic Engagement team in coordinating outreach events, maintaining the shared DEI sponsorship and conference database, and scheduling all project and event development meetings.
• Coordinated scheduling of Supplier Diversity advisory council meetings involving 25 Fortune 500 CPO’s and the executive team of the National Minority Supplier Diversity Council.
• Conceived a proprietary internal bulk event registration process utilizing Microsoft Forms, and reduced conference fees by an average of 20%.
• Developed a departmental invoice processing tracking system, eliminating 70-80% of late fees and maximizing early-payment discounts.

• Caregiver to my husband following a work injury. (New York City, 4/2016 –11/2017)
• Caregiver to my mother after relocating to North Carolina. (Raleigh, 2/2018 – 11/2020)
• Worked part-time in retail at Bath and Body Works, Target, and Ulta Beauty. (Raleigh - 5/2018-3/2020)
• Furloughed during pandemic-related store closures. (Raleigh - 3/2020-11/2020).

New York, New York, US

• Implemented color-coded time blocking in Microsoft Outlook, increasing available working time for Managing Directors by 5 hours weekly.
• Improved expense processing, reducing departmental costs by 80% and eliminating late fees.
• Organized quarterly and annual Corporate Strategy Summit meetings, achieving 10-20% cost savings through negotiation strategies.
• Oversaw the onboarding of approximately 15 long-term consultants.

• Booked an executive offsite for my Chief Executive Officer and his leadership team on an hour’s notice due to inclement weather at a total out-of-pocket cost of under $1,000.
• Led the coordination of a two-day offsite advertising “upfront” event including location scouting, vendor coordination, contract negotiation, and travel booking.
• Hosted executive-level merger meetings in New York and Los Angeles and teamed with executive support leadership on a company-wide sales merger conference in Dallas.
• Implemented online purchasing methods for break room supplies, resulting in a 40% cost reduction compared to standard office supply catalogs.
• Provided executive support to the senior sales leadership and Chief Executive Officer and served as the main contact point for the New York offices.
• Advised on annual holiday events and gift-giving initiatives and created holiday card mailing databases.

• Promoted from an administrative "floater" role to support multiple executives, including the General Counsel, after identifying and resolving anomalies in expense report processing.
• Assisted with the coordination of the company's relocation, including office assignments, moving supply distribution, and documentation management.
• Compiled all necessary contracts, Certificates of Insurance and permits for the company’s relocation in New York City.

New York, NY, US

• Focused on executive-level calendaring and document creation and editing support for the General Counsel and his members of his associate legal team, including the departmental overhaul of record keeping on site and.
• Assisted the executive assistants to the C-Suite members with the preparation of all quarterly and annual Board of Director meeting books and associated collateral.
• Trained on legal document production and retention including contracts and estoppels.

Northampton, GB

• Performed as administrative support to the Executive Directors of Corporate Strategy and Business Development, with occasional coverage for the executive assistants to C-suite members.
• Owned a creative brainstorming project at the request of the Corporate Strategy Director to discover a new Creative Ambassador for the beauty products, based on research of celebrity makeup artists. As a result of my.
• Specialized in international travel for my direct reports as business development focused on breaking into the Asia Pacific market. This meant coordination of necessary visas, introduction letters and complicated.

Certification, Events And Entertainment Marketing

Tourism And Travel Services Management