Responsible to support the growth of the logistics network infrastructure capacity in Brazil with the launch of first, middle and last mile buildings across the country with world class technology to improve customer service.Development and implementation of process improvement projects to drive productivity and reduce of waste in all E2E processes of the supply chain.Improve Cost to Serve metric YoY to ensure the most cost effective standards in each process.Share best practices across different markets around the world for benchmark and leverage based on each market's maturity.Partner with cross-functional teams with over 30 stakeholders to ensure program success through an environment of uncertainty and new process development for every launch.

Ensure Launch standard work and service level agreements are met throughout the design creation and change cycles, to ultimately ensure best practices are implemented at a network level with quality and on-time delivery expectations met in emerging countries. Action against systemic issues identified during testing and lessons learned programs, and rapidly drive design solutions for improving our next launches. Act as subject matter expert for Australia, Brazil, Mexico and Singapore processes and use cases in first, middle and last mile operations.Develop and implement training documents and Standard Operating Procedures (SOPs) related to Launch’s involvement.

Responsible for the launch of new fulfillment centers to support the growth of the company in emerging countries and make sure we keep improving customer service all around the world.Seek to rapidly drive operational success by coordinating and leading stakeholder groups to meet Amazon standards for the launch of new buildings, application of best practices, and development of new processes.

• Directing the initiatives and special projects aimed to landing the 5 Global CEO´s strategy aligned to the 5-year plan.• Driving productivity from a workforce management implementation standpoint in alignment with business supporting Departments, such as: Finance, Human Resources and Ops. • Leading and coordinating international conferences and summits acting as the Mexico Ambassador where demonstrated WFM & full store expertise to present the strategy. • Reporting results and update to the Mexico Strategic Planning Department for presenting to the Mexico CEO.• Leading the integration of “One Best Way”. • Overseeing the Internal Auditing Department.• Built workforce management strategy for +200,000 Associates to determine 250 routines, standard operating procedures and +400-time study standards using MOST methodology to create demand driven schedules with JDA software to improve engagement, service and productivity in all Stores for the first time in the market improving maturity level in all capabilities. • Led technology and process improvement initiatives which resulted in productivity increased of 9.8% in 3 years based on the reduction of 23.7M of hours and savings of US$32.5M. • Growth productivity (UPLH – units per labor hour) 2.5% in 2019 due to 3.6% of hours reduction compensating -0.7% on items sold. 12.5M of hours reduced with savings of US$14.5M. Delivered 1% more than expected for US$4M. • Created the 3 Year Plan productivity strategy to deliver US$27M of savings with transformational projects. • Defined authorized headcount for all roles and led the implementation. Adherence KPI increased from 62% to 73% in 2019. • Built the first bottom up Wages budget based in demand by role and forecast by store. • Led transition from top down to bottom up wages budget with Finance and influenced Leaders on managing wages based on sales forecast and workload drivers to leverage 2% of expenses in 2019.

• Developing maturity models for all areas of the store and develop strategy for International to achieve 3-year plan goals.• Sharing best practices across global markets to improve capabilities and efficient processes in LATAM, Canada, China and Japan.• Directing innovation programs to transform customer experience in Sales Floor, Perishables, Front End and eCommerce.• Leading the integration between all areas involved in Supply Chain and Store Operations as subject matter expert.Main achievements:• Collaborated to reengineer the in-Store supply chain process to improve 2% On Shelf Availability (sales) and reduction of 3 DOH.• Designed from scratch omnichannel processes and defined hours needed to complete eCommerce orders (0.5% of total sales). • Led review of Perishables potential wasteful practices, resulting in the reduction of 0.2% of waste. Trained +500 Associates. • Developed Front End 3-year strategy focused in customer experience and innovation, with successful results as 10% increase in IPH (items per hour), and reduction of US$1.5M in overtime. • Participated as Mexico champion to present the 3-year plan to International and the strategy behind the project portfolio in 3 Global Summits.• Collaborated on the transition of time and attendance from People Soft to SAP to manage +200,000 Associates and Stores.

• Determining the need of new DC's and defining the specifications and requirements to support network expansion nationwide based in Store's opening plan, volume increase, forecasted sales, DC way of working (operation type) and equipment.• Leading 5 Engineers in different regions responsible of Industrial Engineering projects for innovation and efficiencies in 6 DCs. Main achievements:• Managed holistic projects for building 3 new Distribution Center: Monterrey and Guadalajara Perishables and Chalco expansion.• Led cross-functional teams for Logistics infrastructure growth projects: Sorters, chambers, wrapping, etc. with US$12M savings. • Collaborated in supply chain projects focused in productivity, transportation efficiencies and expense reduction for US$20M.• Received as team the international award for savings in 2011 in UK.

• Leading transformation of Transportation processes across all workflow with the implementation of technology and software.• Collaborating on the procurement negotiation with Carriers, claims, development, allocation, rate and contract management.• Directing 6 Project Managers who coordinate cross-functional teams for Engineering, Marketing and Operations projects. Main achievements:• Implemented global projects to transform DC’s: Transportation (TMS), Yard Management (YMS), Routing, Trailer Occupancy, Vendor’s DC Appointment Scheduler and Reliable Resource for Drivers with savings of +US$10M. • Collaborated on the Transportation way of work; Implemented Store allocation and bidding for Carriers with savings of US$3M. • Executed Transportation strategy: Carrier relations, procurement, systems and compliance for audits with LOS increased 2%. • Negotiated and trained +30 Carriers and +800 Associates to improve planning and execution through Change Management.

As a PM in Risk management, I had the responsibility of reengineering all the processes to define a new way of work along with the development and implementation of a CRM software to maximize productivity and enhance customer service to the users. Some of the most relevant activities needed to perform in order to come up with a success project are:- Creation of project plan, ROI, definition of stakeholders, communications plan, project charter, change management and mitigation plan.- Mapping of all As is processes and definition of To be with the support of technical experts on the matter.- Responsible of the design and development of the CRM software, where I led 3 Software Engineers and managed cross functional teams to deliver the product exceeding expectations.- Led the migration of the software which was the very first one to transition to CAM during the M&A of Walmart Mexico and Centroamerica.

As a Marketing and Sales Executive in the Industry market, I was responsible of building customer relations to sell or rent distribution centers, warehouses and residential to high end Executives from different sectors that includes Directors of big corporations as well as owners of industrial Real State in the market. Some of the highlights I performed during that period are:- Built customer relations to sell or rent warehouses and DCs. Negotiated contracts for US$100K.- Implemented client research initiatives and new markets which resulted in of 7% of new customers. - Managed 5 salesman Associates for Industrial and Residential markets with US$70K revenues.

I was part of the Supply Chain and Procurement team responsible of certificating the company to ISO 9000 which was a huge challenge to implement several lean manufacturing tools such as 5's, TQM and Gemma. Some of the activities I performed are:- ISO9000 implementation and creation of global standard procedures based in Six Sigma. - Successfully led Shipping and Packaging process improvement with a 10% of improve productivity. - Collaborated on Warehouse and Inventory re engineering to reduce 20% waste and 10% DOH.- I also was responsible for the Customer Service area, where I implemented a tool to give realtime visibility on orders tracking.