Lawrence Croutch Email & Phone Number

• Built a successful team with diverse skill-sets that continues to meet and exceed SLAs with a high retention rate in the organization
• Oversaw activities associated with claims management and claims administration for the entire department
• Managed & coordinated the successful implementation of system changes, process improvements and new products
• Assisted adjusters and provided technical support for the successful completion of claims
• Monitored trends and identified claim patterns to help in improving systems, processes and/or product design
• Reported departmental performance against agreed targets, budgets, and within policies and standards to senior management

Richmond Hill, Ontario

• Monitor SLAs and call centre metrics for OEM and company to ensure best in class customer service
• Manage claims and operations team for all products, OEM and Sym-tech
• Support new product roll-out and enhanced existing product lineup including UAT Testing
• Continually monitor current process and implement improvementsAdjudicated claims in a timely manner with a focus on customer experience and claims accuracy for all types of claims including total lossBuilt and.

⦁ Adjudicate claims in a timely manner with a focus on customer experience and claims accuracy for all types of claims including total loss⦁ Build and maintain key relationships with Dealer service managers, advisors and body shop managers⦁ Provide team leadership for warranty department and ensure timely resolutions for escalated support issues⦁ Applied.

Whitby, ON

Markham, ON

Automotive Technician - Administration, Transportation

Education record