Insight Support Specialist
CurrentThis position requires a certain focus and attention to detail. I proofread event details to ensure that our clients' wishes are followed. I have the power to set an event live, ready to go on sale to the general public; and I can also hold an event until certain updates are made or certain particulars sorted out and understood by the team and client.If there are any misunderstandings, I follow up via telephone or email. I also take inbound phone calls from clients, updating or creating anything that the client may need.I also assist call center agents in a support function, answering any questions regarding the policies of our clients to the general public (i.e. refunds, ticket exchanges, FYI information regarding the event).I started my career here in the call center, where I talked to the customers of the clients I now serve.