Liam Rafferty Email & Phone Number

North Shields, GB

Newcastle Gateshead

North Shields, England, United Kingdom

Newcastle Upon Tyne, England, United Kingdom

• Working with Investors, Entrepreneurial Businesses and Owners to deliver bespoke change based projects and commercial acceleration programmes, including IT Strategic Transformation and Implementation, Turnaround.
• Executive Team Development, Business Growth Planning and Execution
• Operational, Digital and Technology transformation & optimisation - transforming operational and technology asset efficiency, profitability, and capability delivering above trend ROI’s within both Corporate and high.
• Resilient growth and scale – guiding and driving high growth businesses, including through periods of major change and disruption, international & national expansion, and high growth (eg. sales growth of £250m t/o to.
• Fast sustainable turnaround experience – delivering swift returns to profit through identification and implementation of effective growth and operating strategies, people leadership and development change programs
• Data Insight - delivering real MI/BI insights that drive business visibility, decisions, growth and ultimate profitability

Darlington, England, United Kingdom

Initial Investor led Business Review followed by a company wide restructure across omni channel offering. Change Management Plan developed, created and executed limiting losses FY24 and returning to profitability FY25.- Identified x7 Work Streams and x19 Business Improvement Projects to turnaround company commercial and operational performance - Developed.

Warwick, England, United Kingdom

• Led x71 stores and x2000+ people Operational Team to deliver +37.6% YOY sales growth, +1.8% net margin & delivered +20.4% profit increase
• Developed comprehensive company retail vision, strategy and executable plan to 2025 to deliver +82.5% t/o growth
• £10 million Business Transformation Plan (IT, EPOS & ERP) identified, improved and created as part of a Global Project Team, covering x16 countries/regions
• Introduced and successfully integrated new National Supplier (Morrisons) into business resulting in increased store sales (+15.6%), gross margin (+2.1%), range, customer experience and enhanced efficiency of.
• Professionalised the Head Office Team MO, implementing communication excellence, proven reporting structures and manageable retail KPI performance measures to assist all multi-disciplinary Teams

Newcastle Upon Tyne, United Kingdom

• Developed innovative, efficient and profit making IT strategy, infrastructure and systems within this early development but high growth North East SME (£2-20 million t/o in x5 years / x1200 new customers/mth.
• Restructured IT Team and recruited market leading personnel – influencing and inspiring Team to deliver
• Enabled x90+ employees to Work From Home within x3 days prior to COVID 19 lockdown period
• Identified and realised £40k+ savings across the IT Dept in x6 months – further £25k+ scoped
• Completed full companywide data Cloud Migration project of all legacy systems x2 months into lockdown, delivering £100k Op Ex and £100k Cap Ex savings
• Delivered x2 £100k+ infrastructure, business digital transformation and market disruption development projects (Salesforce CRM redeployment / Smart Bin Concept Production) – revolutionising business wide digital.

UK & Ireland

• Headed the internal development, innovation and strategic plan to enable the business to manage the expansion, scale-up and growth.
• Identified, developed and implemented a 5-year strategic business transformation and growth plan, from £1.5 million to £10 million fee t/o - including 30% YOY organic growth and £4 million M&A targeting
• Opened regional offices in the North (Leeds) and Scotland (Glasgow) whilst advancing the internal business structure, development processes and initiatives to win further sales – achieving +17% Y1 & +19% Y2 YOY Gross.
• Investigated International markets (EMEA), opened an office in Dublin Jan 17, recruiting a high-level Business Unit Director – used as a proof of concept for expansion, financing and future growth plans – operationally.

Darton

Leading and running a privately owned niche value discount retail business with 110 stores across the North of England, t/o £60 - £65 million- Delivered EBITDA year on year increase though a period of major retail market disruption and change- Led and restructured the Buying Team, delivering a significant overall margin increase and year on year case no..

Darlington, United Kingdom

- Reporting directly to the Regional Managing Director, responsible for all regional financial strategy, planning and control for 100 stores in the North East and Yorkshire.- Maintain adherence to and overall control of all Regional Key Performance Indicators - realised continued year on year regional EBIT % growth.- Coordinating Director for new Regional.

• Autonomous role running 5-7 retail stores - moved to North East 2001 by Store Operations Director during period of protracted employee relation problems and worked as part of small team to devise working strategy to.
• People management of staff over multiple sites.
• Leadership role where motivation, encouragement, management development and support the key requirements, including personal and career development strategies.
• Responsible for optimising sales, minimising costs and losses, maximising productivity while positively encouraging a co-operative and competitive working environment within the stores.
• Had responsibility for installation, training and development rollout for scanning till introduction in UK and Ireland 2001 – national project completed in 9 months on time at reduced cost.

• Teaching English to local people as a second language - all levels and ages.
• Helped set up the school from scratch alongside new Franchisee Owners.
• Successfully lived and worked through economic monetary crisis in SE Asia.

Msc Computing Science, Project Management

Ba Hons Politics 2:1, International Relations And Affairs