Lewis Cheng Email & Phone Number

United States

Dallas/Fort Worth Area

• Manage international incoming and outgoing shipping logistics for cargo transportation carriers and shipping companies, such as destination from DFW to Europe, Russia and Asia, and vice versa.
• Arrange, book, measure and collect cargo weights and dimensions to determine and maximize usage of cargo space on the assigned aircrafts of 747- 400 or 747-800.
• Facilitate and organize all aspects of domestic exporting of cargo including freight transportation arrangement with airlines and trucking companies, such as managing cargo shipping from IAH or DFW to Chicago.
• Perform assessment analysis to identify and determine hazardous materials and dangerous cargo in compliance with company rules and regulations.
• Provide excellent and timely customer service by informing clients of the status of their shipments.

Dallas/Fort Worth Area

• Maintained and developed relationships with both existing and potential clients to maximize business opportunities and increase client loyalty.
• Liaised with clients to identify requirements and use initiative to identify new potential areas for business development.
• At all times undertook all activities in accordance with company policies and procedures to work towards and in line with group sales and operations strategies.

• Responsible for responding clients' inquires, organizing incoming and outgoing email, handling cargo reservations, data entry, processing and creating spreadsheets and filing.
• Liaised with Operations for day to day shipment updates and arrangement as well as customer service and cargo movement control according to company procedures and standards.
• Proven ability to communicate effectively with a variety of clients to achieve customer service excellence.

• Coordinated with Cargo claims officers at head office to ensure cargo shipments were transferred with maximum utilization of space in the aircraft 747.
• Provided service reports including invoices for charges/bill of lading, airline clients, accounting updates and management regarding freight movements.
• Oversaw the transportation of freight and ensure complete customer satisfaction by facilitating timely and accurate communication.

Carrollton, Texas

• Responsible for managing the overall functioning of the store.
• Interacted with customers and provided them with information to address inquiries regarding products and services.
• Assisted store manager and co-manager in overseeing day to day operations of the manufacturing shop floor
• Managing store operations to company standards when the store manager and the co-manager are not present.

Sunnyvale, TX

• Responsible for operational efficiency and reviewing financial transactions and monitored budget to ensure efficient operation.
• Supervised and controlled service delivery and food quality

Mesquite, TX

• Supervised and coordinated activities of workers engaged in providing adequate pressure on gas dispensed from gasholders.
• Arranged work schedules and estimated worker-hour requirements for day and night shifts service operations.
• Interpreted company policies to workers and enforced safety regulations.