Lucian Kilchsperger Email & Phone Number

Madrid, ES

Madrid, Community Of Madrid, Spain

• Duetto is a cloud-based revenue strategy platform used by hotels to build and inform industry-leading strategies, processes and workflows.As part of the Delivery team I ensure the successful implementation of Duetto’s.
• I manage implementation processes of Duetto’s cloud-based products from start to finish which involves effective forecasting of work effort and planning of pinch points and resources.
• I identify technical requirements, validate deliverables and design and execute the configuration of projects ensuring a delivery that matches the Duetto customer promise.
• I identify and document tasks, design achievable delivery plans, and ensure that there is consensus from customers and third-party tech vendors including PMS, CRS and IBE providers in order to achieve success.
• I troubleshoot XML, OTA, HTNG, and other travel-based XML API transactions.

Madrid, Community Of Madrid, Spain

London, United Kingdom

London, United Kingdom

• In my position in the Corporate Communications team, I managed the social media initiative for Sabre in EMEA. Furthermore, I was responsible for monitoring industry news and company coverage and creating concise.
• Managed social media schedule for EMEA.
• Designed and led social media strategy for events in EMEA.
• Established social media KPIs and reporting processes.
• Created data-driven media coverage reporting processes.
• Liaised with PR agencies.

London, United Kingdom

Zürich Area, Switzerland

Zürich Area, Switzerland

• Instahive is a social app that focuses on building temporary micro-communities around events.
• Promoted the Instahive app by meeting with potential clients and demonstrating the product.
• Planned and coordinated events by collaborating closely with clients.
• Engaged in Customer Relation Management, successfully building and maintaining relations.
• Designed and implemented the email marketing and social media marketing strategies.
• Involved in product testing and gathered feedback to help in product improvement.

Zürich Area, Switzerland

• Clubzone develops CRM software for nightclubs and bars.
• Promoted Clubzone's Software by meeting with potential clients and demonstrating the product.
• Engaged in Customer Relation Management, successfully building and maintaining relations.
• Designed and implemented the email marketing and social media marketing strategies.
• Helped designing and editing new content for website relaunch.

Flims

• The Waldhaus Flims Mountain Resort & Spa is a 5-star Luxury Hotel Resort in the Swiss Alps.
• Restaurant service
• Bar service
• Back office

Hotel Continental Zurich - Mgallery Collection

• The Hotel Continental Zurich - MGallery Collection is a 4-star business hotel in the heart of Zurich.
• Check in & Out
• Reservations
• Guest Relations
• Back Office

Zürich Area, Switzerland

• Grands magasins Globus SA is a Swiss department store company, with 14 department stores in Switzerland. The stores are noted for their extensive delicatessen section, called Globus Delicatessa.
• Assisting customers
• Receiving complaints
• Operation of cash registers
• Order goods

Bachelor Of Science (B.S.), Hospitality Administration/Management

Ranked at the very top in terms of higher education hospitality management institutions, Ecole hôtelière de Lausanne has been the Swiss.

Matura, Spanish Language And Literature