Lisa Nelson Email & Phone Number

Portland, OR, US

Portland, Oregon Area

Chicago, IL

• Communications Strategist for Executive Vice President Global Operations & Technology Systems, Chief Technology Officer, Chief Information Security Officer, VP Innovation, and VP Operations supporting 35,000.
• Served as communications and alignment advisor to top Technology & Operations leadership
• Drove alignment and change management processes for integrated approach to new role created for EVP Global Operations & Technology Systems overseeing IT and Restaurant Operations.
• Designed, developed, and deployed overarching strategic communication calendar focused on globally distributed Technology & Operations teams of 600+ employees
• Crafted, managed, and orchestrated all speaking opportunities, appearances, and touch-points for 5 officers. Owned all officer messaging for internal and external audiences.
• Produced large scale meetings (500+ attendees) to foster employee understanding and support of system goals and strategies

Greater Chicago Area

• Change Management and Communications expert driving corporate narrative and strategic direction for 500+ employees worldwide
• Selected by Global CIO to relocate from region to corporate headquarters to serve as his Communications Director.
• Led internal and external communications for Office of the CIO. Aligned the global IT organization around shared goals and objectives.
• Developed and facilitated the IT Senior Leadership Team monthly strategy meetings. Responsible for program design of extended off-site meetings to kick-off planning process.
• Created Vision / Mission statement and narrative for IT organization. Developed comprehensive plan to socialize throughout IT. Adapted to resonate to all areas of the world (U.S., Europe, Asia Pacific, Middle East.
• Managed 3 Change Managers leading IT projects for the U.S. business. Projects included Data/Digital applications, back-office solutions, and restaurant cashless & security systems

Portland, Oregon Area

• Created role of Communications & PR manager from the ground up to drive alignment and unified messaging for Regional Leadership, Regional Franchisee Leadership, 70+ Regional Staff, and 110 Franchisees to drive business.
• Designed overarching communications strategy for McDonald’s Northwest Region. Determined and championed content, voice, and tone. Led the process to shape messaging and strategy/tactics to support the regional.
• Drove annual strategic planning process to align with company goals. Maximized cross functionality between 6 Franchisee-led teams: Profit, Operations, Menu, HR, Restaurants, and Brand Equity.
• Orchestrated large scale Regional Operators Association (ROA) meetings (250+ attendees) with objective of communicating strategic plan, leadership vision, and business trends.
• Led the Brand Equity team to build confidence and awareness of McDonald’s brand image. Successfully launched region-wide education program deployed in 75% of Northwest Region McDonald’s Restaurants.
• Served as communications liaison between Region and Home Office. Leveraged relationships and resources to facilitate and channel pipeline to and from Home Office and region.