Laura Lachapelle Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Maintained working knowledge of over 250 menu items in order to provide guests with both accurate and appealing descriptionsMemorized recipes for 100+ specialty beveragesGuided guests through their dining experience, assisting with any questions asked or recommendations needed, to ensure an excellent experienceInteracted positively with hundreds of guests and staff from all walks of life dailyEffectively coordinated service for up to six tables at a time often including parties of eight or morePromoted to designated trainer within five months and bartender within one yearTrained over twenty new hires in company best practices

Oversaw day-to-day operations at busy Champaign, IL restaurant and barRecruited, interviewed, hired, and trained a staff of 120Organized and executed special events including assigning staff, set up/clean up, taking payments, overseeing catering, and ensuring guest satisfactionNetworked with members of campus community to increase business and improve revenueManaged social media accounts including designing advertisements and promotional materialsDeveloped and maintained relationships with customers to increase satisfaction and repeat business

Provided friendly, reliable service to patronsEffectively and empathetically handled situations involving guests consumption of alcoholInnovated specials and themes to increase business and drive sales

Champaign, Il

Handled cash, credit, or check transactions with customersResolved customer complaints, guided them, and provided relevant informationMaintained clean and tidy checkout areasProvided excellent customer service to ensure satisfaction