Luis L. Email & Phone Number

Los Angeles, California, United States

Los Angeles, California

Los Angeles Metropolitan Area

Los Angeles, Ca

Responsible for the maintenance and security monitoring of all core infrastructure assets for the company headquartered in Los Angeles as well as the remote offices (New York / Chicago). Core infrastructure included all HP ProLiant, Cisco UCS servers, VMWare ESXI host and vCenter clusters, AD/DNS/Group Policies.Coordinate with the parent company (Principal Financial Group) and 3rd party vendors to research, test, facilitate, and implement the latest security and software updates to windows server and workstation environment via WSUS management services.Create, maintain Windows 10 system image builds utilizing ClonezillaMonitor network communications ensuring 100% redundancy on all point to point tunnels between offices.Utilize Office365 and Azure management tools to review and mitigate user account breaches. Configure and maintain Cisco AnyConnect VPN, Offic365 built in 2 factor as well as DeepNet Security’s DualShield 2 factor software tokens. Configure, provision and maintain mobile devices and utilizing Apple Configurator and Maas360 application management and secured email for iOS mobile devices.Provide white glove services for all C Level Executives and 60+ associates in the Los Angeles office.Work closely with the CTO and business leads on new technology initiatives to understand risk at both project and operational levels

Greater Los Angeles Area

Primary contact responsible for overseeing all levels of IT support for Los Angeles, six regional west coast offices and accompanying work from home associates. Perform bi-yearly maintenance visits traveling to regional offices and working with IT stakeholders and vendors to plan/execute project based initiatives. Organize and execute inter-office associate re-stacks and new office build-outs. Purchase, monitor, and maintain all technology assets and licenses company wide. Mentor and cross-train IT staff on existing and new technology. Create, manage and maintain all processes, procedures and documentation for IT staff and associate base.Administration of hybrid Microsoft O365/on-premise domains, Exchange, SCCM, InTune, Cisco VPN, RSA, Duo, Citrix, BES/Maas360/InTune MDM and VOIP environments. Ensure desktop and VM desktop environments are monitored and patched via WSUS/SCCM. Daily responsibilities include the monitoring, assigning and tracking of trouble tickets submitted by US associates using ZenDesk and BMC RemedyForce platforms.

Greater Los Angeles Area

Greater Los Angeles Area

Responsible for monitoring the performance and stability of both proprietary eDiscovery infrastructure and client environment of over 1100+ users globally. Served as escalation point for technical issues unresolved by first level analysts. Partnered with Application Engineering and Development groups to resolve all priority one escalated internal infrastructure, end user environment and software issues. Issues ranged from long running SQL queries causing connection blocks, Oracle database errors, hanged Windows or UNIX servers, processing and production errors, bugs in proprietary code and systems. Directed user acceptance testing for new products and new releases of existing software. Responsible for implementation of software patches during scheduled maintenance windows. Streamlined workflow to ensure quality of service of Application Analysts. Created knowledge base articles for proprietary software as well as common issues and workarounds. Developed and implemented cost-saving ideas and “Best Practices”. Mentored and trained incoming Application Analysts on all supported software platforms and 3rd party technologies. Hosted and participated in weekly progress improvement meetings with upper management regarding ongoing technical issues. Knowledge of IT ticketing systems and proper routing and escalation techniques

New York, Ny / Los Angeles, Ca

Responsible for overseeing all levels of IT production in the Los Angeles office while maintaining an open dialogue with all attorneys and staff. Proactively analyzed data to ensure stability and performance of firm’s core applications, remote access, telecommunications and infrastructure. Member of core IT group responsible for the planning, coordination and execution to integrate all offices during the 2007 merger of Dewey Ballantine and LeBoeuf, Lamb, Greene & MacRae. As Systems Administrator in New York, responsibilities included providing second and third levels of IT support for all offices (1200+ users), monitoring and maintenance of datacenter, creation of accounts (domestic and international), configuration and maintenance of firm wide data backup infrastructure

Responsible for the management of Blackberry Enterprise Servers, equipment and services. Purchased firm equipment and software. Negotiated contract lease for cost recovery and mobile systems. Liaison between the mobile helpdesk and Blackberry vendors. Responsible for supplying financial reports to partners pertaining to technology budget; worked with bookkeeper in reconciliation of hardware depreciation. Provided remote network capability and support for analysts.