Scott Sprague Email & Phone Number

New York, United States

New York City Metropolitan Area

Greater New York City Area

• Oversee a team of client service professionals, providing guidance and support to maximize team performance
• Oversee client Cyber Security program
• Manage and oversee 100+ B2B client base o function as vCTO for clients with internal IT teams
• Implement best practices for client service delivery, ensuring consistent, high-quality service across all clients
• Proven track record of expanding a portfolio through the successful sale of intricate, multi-phase technology projects
• Analyze client feedback and data to identify trends and develop strategies to address client needs and concerns.

Greater New York City Area

• Developed and executed efficient Post Implementation Review (PIR) processes and analyze top domestic and international programs for evaluation by Board of Directors, such as: ○ 15+ technology enhancements ○ high-value.
• Analysis of data to deliver clear, concise editorial for organizational knowledge transfer
• Project manager and lead for 25 PIRs concurrently
• Ongoing tracking and reporting to senior management on PIR progress and milestones
• Write executive level project summaries of findings for senior leadership review

Greater New York City Area

• Launched multimillion dollar implementation of care coordination site responsible for major hospital networks for a leading health information technology company
• Directed and oversaw all aspects of account management through implementation, go live and platform stabilization, as well as all aspects of customer success, including: o account and project management and QBRso.
• Identified gaps in current client solution and provided partners with enhancement innovations
• Trained clients’ users on Care Coordinator platform and new site enhancements
• Led team in PIRs to understand project completeness and SaaS platform acceptance

Greater New York City Area

• Key technical adviser and advocate for technology solutions, including cybersecurity, insider threats, intelligence, litigation, regulation, privacy and risk management
• Designed individual technology protocols as part of client onboarding process
• Supported users and in-house technology teams on software and troubleshooting issues pre- and post-implementation
• Created, wrote and presented webinars to prospects and clients on specialized products
• Led quarterly business review meetings
• Developed and presented proof of concept to prospective clients

Greater New York City Area

• Primary technical resource for company that builds and sells software for eDiscovery, information governance, enterprise search and content categorization
• Drove and managed technology evaluations and solutions for new business opportunities
• Identified all technology gaps and opportunities to assure customer satisfaction
• Responded to functional and technical elements of RFIs/RFPs, as well as site security inquiries
• Presented proof of concept to potential clients
• Designed, managed and supported demonstration sites for cloud-based legal hold solution