Patrick J Email & Phone Number

Greater New York City Area

Currently Responsible for:• Staff Augmentation at a major international financial institution.• Projects include: AD/Exchange Merger, Trend Micro Deployment, Mailbox Migration, Bloomberg SFTP, Maas360, Microsoft CRM, Cisco Jabber, Advent Moxy, FactSet, Omego, SmartSheet, Forcepoint, Ransom Ware Removal, VPN Configuration, Microsoft RDS• Perform system administration activities of the network, including system monitoring and performance enhancement providing servers and workstations support and performing general troubleshooting to isolate and resolve system problems.• Administer and troubleshoot: Server 2008 R2/2012, Exchange 2016, Office 365, and Microsoft Remote Desktop Services, File/ Print Servers.• Manage Active Directory group policies to control user applications and domain usage.• Create user accounts with ADUC and Exchange Mailbox accounts.• Manages, Deploy, and Administer VMs using VSphere 5.• Create desktop, laptop images and deploy using Clonezilla/WDS.• Responsible for the installation, configuration, maintenance, and repair of all computer systems including equipment including IBM, HP laptops, HP desktops, Apple iMacs, Mac Book Pro, and MacBook Air and mobile devices.• Responsible for providing audio-visual support to include setting up desktops, laptops, projectors, and Video Tele-Conferences.• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, and other network appliances.• Monitor network performance and troubleshoot problem areas as needed.• Install necessary security patches and updates to workstation and servers.• Ensure system connectivity of all servers, shared software, groupware, and other applications.• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.• Participate in On-Call Rotation to Cover Off Hours Emergency

Responsibled forDesign, develop, install and maintain information systems for the hospitalsPersonally handle on-site analysis, inspection, and implementation of proposed solutions for numerous departments throughout Brookdale hospital and their medical centers.Work closely with end-users to analyze current software/hardware requirements, and present programs/hardware to satisfy that need.Cultivate and maintain professional relationships with key personnel. Maintain excellent customer service on special requirements and service issues, accommodating customer's special needs requests and needs.Successfully resolve questions and concerns.Develop and write procedures for installation, use, and troubleshooting of communications hardware and software.

Responsibilities Included • Proactively provide technology recommendations and solutions to external clients. • Properly identify challenges, recommends and implements solutions to external clients.• Establish and maintain strong customer relations throughout projects.• Facilitates the complete solution of product sales, upgrades, installations and service in client's homes and businesses.• Responsible and oversee resolution of hardware and software issues both remotely and onsite.• Assembled, imaged, and deployed PCs during start up operations for a new company. • Created user/group accounts, profiles, policies, access privileges, login scripts, internet, intranet, connectivity, VPN, blackberry, email, network/local printing, registry and performance related issues.• Proficient with Exchange 2003 and Active Directory.• Responsible for installation and implementation of Blackberry software for use with the Blackberry PDA devices.• Proficient with DNS and network topologies to help identify and troubleshoot network issues.• Configuring and maintaining HP LaserJet Series network printers. • Maintained accurate, complete and up-to-date inventory records of all computers and printers.

Responsible for providing enterprise level support to physicians and clinical staff end users; including hardware/software support, backup and disaster recovery, network security, cabling, PC/LAN troubleshooting, application interoperability and account management. Other duties:Provided Technical and clinical content support for Allscripts Qdocs, an electronic medical record product, which provides solutions for charting, billing and claims, enterprise scheduling and document management.Provide Helpdesk and troubleshooting support via the Helpdesk Hotline.Participated in infrastructure related projects, including installation of new server hardware and operating systems and infrastructure design.Logged on to client sites through VNC for all support issues to facilitate resolution of all clinical and technical issues.Used Ghost & Image Cast to image and deploy workstations, Laptops, Servers for over 500 users.Responsible for logging trouble tickets in TRACK-IT, a tracking database and ensuring timely settlement of assigned user requests and issues. Provided support and training to the rest of the Technical Support staff.Developed and write procedures for installation, use, and troubleshooting of communications hardware and software.Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.Provided on call service for Urgent care centers and end users at home.

Responsible for the installation, maintenance and repair service of a wide range of DELL, IBM hardware including computing systems, servers, printers, satellite systems and other related peripheral; servicing DELL/ IBM clients in Nassau and Suffolk Country. Essential functions included:Service existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.Responsible for implementing performance upgrades to desktops, laptops and servers by installing upgraded CPUs, I/O and NIC cards, hard disks, ribbon cables, video cards, tape drives, RAM, and memory chips.Perform preventative hardware maintenance, including replacement and repair of computer terminals, microprocessor components, peripherals, communication devices and information management equipment.Diagnose, fix, maintain and manage security, firewalls, viruses, e-mail and administer networks.