Proud owner and founder of GymPlus LLC, the largest sports nutrition and supplement store in Armenia. With a passion for fitness and a dedication to providing top-quality products, successfully led the company to become a market leader.Key Responsibilities Included:- Customer Relationship Management: Ensuring exceptional service and building strong customer loyalty.- Partnership and Vendor Management: Collaborating with over 24 international companies to source and supply top-notch products.- Financial Management: Strategize and manage finances to achieve annual sales and revenue growth of over 15%.- Store Operation Management: Overseeing the seamless operation of 2 stores, ensuring high standards of service and efficiency.- Product Management: Managing a diverse portfolio of over 350 unique products to meet the evolving needs of our customers.- Dashboard Development: Develop Dashboards and Business Reports to ProvideInsights to International Stakeholders on the Monthly Performance of TheirProducts in Armenia.- Market Analysis: Analyze Market Trends and Data to Identify PotentialInternational Partners and Vendors.- Team Building and Strategy Development: Leading a dynamic team of 9 employees, fostering a collaborative and high-performing work environment.- Monthly Reporting and Analysis: Conducting regular performance reviews and analyses to inform strategic decision-making and drive business growth.Since its launch in June 2020, GymPlus LLC has been dedicated to offering a wide range of high-quality sports nutrition and supplement products to meet the diverse needs of athletes, fitness enthusiasts, and health-conscious individuals. Under strong leadership, GymPlus has established itself as a trusted name in the industry, renowned for its exceptional product range and customer-centric approach.

As a Customer Support Advocate, the position will involve becoming an important member of the Customer Support team, influencing the company's continued success, and representing ServiceTitan to its customers.Key Responsibilities Included:- Customer Assistance: Assist customers with all aspects of the software via phone, chat, email, and screen-sharing sessions, with a primary focus on customer satisfaction.- Product Expertise: Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs.- Support Tools Utilization: Utilize Support tools such as the Salesforce Support Console to efficiently deliver a world-class customer experience.- Team Collaboration: Work closely with a diverse team to provide superior quality technical support and maintain a positive environment.- Bug Troubleshooting: Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution.- Customer Advocacy: Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders.

As an Assistant Manager at Burger King in Coral Gables, FL, played a pivotal role in ensuring exceptional customer service and operational efficiency. Leading a team of 5, was responsible for managing daily operations, including scheduling, inventory control, and maintaining a clean and safe environment.Key Responsibilities Included:- Customer Service Management: Ensuring all customer inquiries and complaints were addressed promptly to enhance customer satisfaction.- Team Leadership: Supervising and motivating a team of 5 employees, fostering a collaborative and efficient work environment.- Operational Efficiency: Streamlining processes to ensure smooth and efficient restaurant operations.- Environment Cleanliness and Safety Management: Upholding high standards of cleanliness and safety to meet health regulations and provide a safe dining experience.- Stock Management: Managing inventory levels to ensure the availability of quality products and reduce wastage.- Problem Solving: Quickly addressing and resolving operational challenges and customer issues.- Team Training and Development: Conducting training sessions to enhance the skills and performance of team members, ensuring consistent service quality.

During a 7-month internship at ACN LLC in Yerevan, Armenia, skills in mobile application development, specifically Android development, were developed. Key Responsibilities Included:- Application Development: Using Java and Android Studio to develop an area calculator for various geometrical shapes.- Bug Fixing and Troubleshooting: Identified and resolved bugs and performance issues to ensure optimal functionality of applications.- Interface Design: Designing the application's interface with Adobe Photoshop and Adobe Illustrator.- Testing and Debugging: Conducted testing and debugging to guarantee the stability and performance of applications across different devices.- Deployment: Successfully uploading the application to the Google Play Market.This internship provided me with hands-on experience in Android Development and Interface Design, enhancing my technical skills and understanding of the mobile app development lifecycle.