Leo Lee

Leo Lee Email and Phone Number

Vice President, Contact Centre @ HSBC | Leading Contact Center Operations for Customer Satisfaction | HKUST MBA Intake 2024 @ HSBC
london, greater london, united kingdom
Leo Lee's Location
Taipei, Taipei City, Taiwan, Taiwan, Province of China
About Leo Lee

At HSBC, our team thrives under my leadership in the Contact Centre, where we consistently enhance the credit card customer experience. Currently pursuing an MBA at HKUST, I apply cutting-edge business strategies to our operations, championing digital transformation and customer service excellence.With a foundation in finance and accounting from National Taiwan University and marketing insights from Stockholm University, I am committed to driving HSBC's growth with innovative customer solutions.

Leo Lee's Current Company Details
HSBC

Hsbc

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Vice President, Contact Centre @ HSBC | Leading Contact Center Operations for Customer Satisfaction | HKUST MBA Intake 2024
london, greater london, united kingdom
Website:
hsbc.com
Employees:
192615
Leo Lee Work Experience Details
  • Hsbc
    Vice President, Contact Centre
    Hsbc Aug 2023 - Present
    Taipei City, Taiwan
    • Inbound Credit Card Department Manager • Lead 4 teams with 75 agents operating a 24/7 contact centre for HSBC Taiwan credit card customers.
    View
  • Hsbc
    Avp, Branch Sales Head
    Hsbc Jun 2022 - Jul 2023
    Taipei City, Taiwan
    • Managed a sales team of 13 Relationship Managers in one of our flagship branches in Taipei.• Cultivated Relationship Managers' expertise on wealth planning and product knowledge.• Ranked 1st in terms of sales productivity among 12 competitors in 1Q 2023.
    View
  • Hsbc
    Manager, Customer Proposition
    Hsbc Dec 2020 - May 2022
    Taipei City, Taiwan
    • Project Management • Customer Acquisition • Digital Onboarding Journey• Strategic Implementation
    View
  • Hsbc
    Management Trainee
    Hsbc Jul 2018 - Nov 2020
    Taipei City, Taiwan
    • Credit Card Product Management• Personal Loan Product Management• Business Risk & Control Management • Customer Relationship Manager• Risk Management 2mos STA
    View

Leo Lee Education Details

Frequently Asked Questions about Leo Lee

What company does Leo Lee work for?

Leo Lee works for Hsbc

What is Leo Lee's role at the current company?

Leo Lee's current role is Vice President, Contact Centre @ HSBC | Leading Contact Center Operations for Customer Satisfaction | HKUST MBA Intake 2024.

What schools did Leo Lee attend?

Leo Lee attended 香港科技大學, National Taiwan University, Stockholms Universitet.

Who are Leo Lee's colleagues?

Leo Lee's colleagues are Ayah Bazzi, Ashok Jagani, Gabriela Fueyo Rodríguez, Shanthini Sakthivel, Fares Ahmad, David Ramsden, Rodrigo Quitral.

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