Hazem Safwat Email & Phone Number

Smart Village, Egypt

- Lead and elevate the customer success efforts in the B2B ICT industry.- Drive Customer Satisfaction, Retention and overall Success through Strategic Planning, Cross-functional Collaboration and exceptional Leadership.- This involves shaping the Customer Success Lifecycle, from Onboarding, Implementation, delivery and training to renewal and upsell opportunities, ensuring a seamless and positive Customer Experience journey.Key responsibilities: Customer Strategy and Analysis, Value Proposition Enhancement, Strategic Engagement and Planning, Churn Reduction and Retention, Cross-functional Collaboration, Customers Engagement and Education, Performance Measurement and Reporting, Team Leadership and Development, Lead Generation, Loyalty Program Crafting, Customer Experience Surveys, Onboarding Process, Customer Journey Crafting.

Giza, Al Jizah, Egypt

- Create, manage and enhance the Marketing, PR and Communication Strategies that adheres with the company’s vision for each brand. (Nikon, Fujifilm Instax, Saramonic, Boya, FeiyuTech…)- Establish positioning, identify target audiences, and develop marketing plans with specific objectives across different channels and segments and launch activities, programs and brand campaigns.- Increase brand awareness for all brands carried as well as the company itself, to generate leads and realize growth across all sectors.- Strategize, execute and manage all online and offline marketing and PR activities including but not limited to online presence, content creation, activations, corporate events, all print materials, etc...- Analyze consumer behavior and adjust campaigns accordingly.- Events management includes timelines and logistics.- Generate quarterly and annual reports about the department’s achievement, obstacles spending and prospective projects and enhancement.- Assure the department adheres to all company’s regulations.- Manage the department’s budget and allocate funds wisely.

Giza, Al Jizah, Egypt

Giza, Al Jizah, Egypt

- Define and execute the marketing and communication activities according to the company marketing plan and creative marketing strategies to generate leads - Establishment of co-branding and corporate deals with a diverse number of business partners and suppliers - Identify target audiences and plan online marketing campaigns, through digital media platforms to increase product awareness and sales, track the performance of all marketing campaigns - Plan and manage the annual marketing budget and monitoring of KPI's - Optimize plans and budgets according to the best media mix - Build effective teams, manage multiple projects, and supervise collaboration between departments to drive positive business growth. - Developed innovative and engaging campaigns to increase of sales by 80% revenue annually

Berlin, Germany

- Create, Execute, and manage Marketing Plan monitoring progress. - Lead, direct and align the Designers and Developers teamwork to implement the marketing activities and promotional content (Branding, Website Design & Development, Website Content Creation and update, Product Catalogues, Products Labels, Newsletters, Managing the company’s Social Media platforms & Accounts, Attend all relevant exhibitions and events in the region. - Registration in B2B Marketplaces and observing the online presence of the companies and brands over the Social Media and B2B Portals - Archiving all the created and developed Art Work for Companies and brands including the contents and designs Accomplishments- Assists in launching 18 Brands in 3 business lines. - Open new markets & Channels in 3 countries in Europe, Africa & Asia. - Set a number of 35 distributors for expansion and sales volume increases - Developed innovative and engaging campaigns to increase product sales revenue by 2.5M annually.

Cairo, Egypt

Chalk out and improve operational systems, processes and best practices that guarantee organizational well-being. - Contribute towards the achievement of company’s strategic and operational objectives. - Examine financial data/statements and utilize them to improve profitability. - Play a significant role in long-term planning, including an initiative geared toward operational excellence. - Oversee overall for financial management, planning, systems and controls. - Management of company budget in coordination with the Executive Director and set regular meetings with Executive Director around fiscal planning Accomplishments- Generated approximately 75% of Sales annually by employing a new procedure after analyze the market needs and trends, adding essential products lead to expand the sales volume and range - Sign four agreements with international suppliers as exclusive Agents - Achieve 120% of the company annual target lead to extended contracts and retention

Giza, Al Jizah, Egypt

- Sign agreements with governmental entities such as Industrial Modernization Center, Expolink, Chambers of Industries and Export Councils to extend the business, open new sales channels and handle the tenders and projects coming by its side. - Manage Key accounts relationships to ensure satisfaction with the company services and create awareness of new products and services. - Train, lead, and manage new and existing sales teamwork to effectively enhance their productivity and meet the targets – this includes but is not limited to: o Ensure each Sales Executive is meeting their targets and operating as one team, generates original ideas for online services; creates and successfully integrates them into plans, measures and evaluates them against goals, develop their strong presentation and negotiation skills, keep the ongoing relationship with respective existing customers to ensure their satisfaction, handle all communications and problems that arise in the relevant accounts, manage all correspondence and paperwork related to the company clients.- Payment outstanding: Monitor payment collections from the clients against approved credit limits to collect payments within due dates.Accomplishments: - Generated approximately over 85% of Sales annually by employing a new procedure after analyzing the market needs and trends that lead to expanding the sales volume and range - Introducing four new business lines for innovative services to expand the company's activities and increase sales volume. - Assign agreements with 5 governmental organizations to launch new services to their members. - Sign more than 65 contracts with customers to provide marketing & advertising services and Implement 90 successful project.

Giza, Al Jizah, Egypt

- Identified new business opportunities through sales calls, networking, marketing and prospective database leads.- Generated new sales leads to achieve and exceed monthly sales goals.- Developed and implemented comprehensive training program to the customers on the optimal use of Tradeegypt.com (Online B2B Marketplace) on how to get their leads and establish a successful opportunities with the importers. - Training sessions for the clients on how to update their online product catalogue through the B2B platform to increase productivity and matchmaking. Accomplishments: - Participated in Over 1,200 sales visits secured 1000 paid members who represented a major portion of the exporting companies in Egypt range from large conglomerates to small and medium enterprises - Assist in signing 60 memoranda of understanding and agreements with trade organizations allowing Tradeegypt members to access the 1 million plus trading companies in Europe through the portal - Developed strong relationships with the various government entities include the Ministry of Foreign Trade and Industry through the Industrial Modernization Center which resulted in a 5 million Egyptian Pound annual subscription contract that was signed by the Minister as a protocol and announced in the media - Developed and executed mandatory training programs and engaged more than 100 training sessions held for more than 150 companies to train 300 export and marketing professionals on how to use and benefit from the B2B Portal (Tradeegypt)- Participate with a collaborative team in the Pioneer and unique B2B Marketplace in the MENA region, awarded the 2010 Best E-Commerce Solution in Egypt.