Recent customer profiles:• Microsoft Security Suite implementation for infrastructure manufacturer (Netrix)• Office 365 Modern Workplace / EUC design/implementation for international medical device manufacturer (Netrix)• Customer facing portal release management for large health care organization -Waterfall => Agile/SCRUM transformation; business/IT liaison; release and delivery management; software development management, SDLC (HCSC)• Fulfillment system release management for large pharmacy retailer -Release management; software development management, SDLC (Walgreens)• Messaging platform migration for various midsize and large corporate concerns -Office 365, Exchange, messaging hygiene, MDM (Slalom)• Stand up cross-functional program to integrate three separate lines of business in major retail entertainment concern (PointB/ExpertVelocity)• Assist small businesses and startups with systems and software selection, implementation, business process design

My role here as Senior Manager, Business Solutions Lead provided a leadership bridge as the IT organization underwent significant change. I shepherded several teams through a Waterfall-to-Agile transformation, focused on maintaining communications to key partners and players in the organization. As teams came up to speed on the new tools and technologies, I designed supporting processes and methodologies to ensure customer needs were being heard and expectations were managed and met on all sides. Over the course of my time with these teams I was able to forge relationships with all levels of the organization and develop partnerships with key players to break down harmful silos and facilitate successes previously unseen.

I am a problem solver on the Business Advisory Solutions team in Chicago. • I identify risk and work with the people who care about it to contain and resolve• I break down barriers between silo'd groups• I find and fill gaps in leadership and drive progress• Sometimes I find things that make people mad, and that's okay• I help you define and drive to success • I inspire people to get stuff done• I make people laughI bring together all levels of leadership and line staff, driving IT and business-focused personnel from client, internal and 3rd party sources to success. Recent customer profiles: • Customer facing portal release management for large health care organization• Fulfillment system release management for large pharmacy retailer • Messaging platform migration for various midsize and large corporate concerns

Manage multi-customer, geographically disperse account baseWork with clients to assess business requirements, conduct needs analysis and determine correct solutionInitiate opportunities and follow through to closeMaintain visibility into project through executionFollow up with external and internal resourcesMonitor and maintain customer satisfactionManage inter-departmental initiatives from inception to completionMonitor and manage customer satisfactionWrite scopes of work and proposal responses, translating information from engineers to business languageLiaise between engineers and business contacts to ensure understanding and expectation managementDevelop consistent look and feel to work products delivered to clients; assist in company-wide adoptionDevelop views and reports in CRM and share with others in CAAssist co-workers with adoption and use of toolsets and business processes

Manage multiple projects across disparate client organizationsManage multiple internal and external resourcesIdentify risk and develop mitigation plansMaintain project plans, budgets and status updatesCommunicate with multiple levels of staff and management

Spear-headed and developed burgeoning multi-faceted service line at international boutique technology consulting firmHead up enterprise desktop planning, design and implementation efforts for a dozen major US law-firms and corporate entitiesLead client-side design efforts including project plans, o/s design, application configuration, policy guidance, and business culture impact and management studiesManage dynamic project teams consisting of internal and client resourcesDevelop and implement software automation and distribution methodologiesDevelop, implement and manage deployment methodologies and processes including scheduling, detailed checklists and team configuration, training and managementDevelop and implement workflow for Help Desk support of new systemDevelop and implement marketing and change management programsOversee development and revisions of related methodologiesLead issue tracking, troubleshooting and resolution effortsAssist in selection of 3rd party trainers and curriculum developmentAssist in selection of 3rd party technicians for solution deploymentDesign, test and implement tracking databases for applications, users, training and deployment schedulingWork closely with 3rd party vendors to establish training curriculum for support staff and end-usersWork closely with 3rd party vendors to identify issues and resolutions resulting in better environment for end-users