Lloyd Terbrock Email & Phone Number

Most recently a Senior Technical Solutions Analyst @ Cerner Corporation, responsible for collaborating cross-divisionally with senior leaders, technical specialists and external clients to effectively resolve system problems. Job skills include:- Extensive use of ticketing systems such as Remedy and Navigator.- Conducted investigations into Javascript and CCL code (CCL is a Cerner specific language very similar to SQL and objective C).- Worked closely and engaged with development through JIRA and Microsoft Teams.- Wrote queries/audits to investigate technical issues and provide information to clients.- Provided customer service support to onsite IT support and end users (Doctors, Nurses, scheduling staff, etc.).- Utilized Team Viewer, Skype, Microsoft Teams, and other screen sharing software to provide hands-on assistance.- Updated and created wiki documentation to help share my solution knowledge to others.- Mentored and assisted new teammates as they became familiar with our company and solution.- Created PowerPoint guides used by IT support to teach tools used by our solution.- Instructed onboarding courses for new hires.Graduated from University of Missouri Columbia December 2016 - Information Technology with a Computer Science minor.

Listed skills include Java, Postgresql, Communication, Time Management, and 11 others.