Receiving daily inbound retention calls from customersDealing with warm leads responding to letters, emails and texts sent out by our admin team.Suite of Retention tools available encourage customers to stay with PrepayPowerManage daily, weekly and monthly KPI’s to maintain performance and customer churnSupport with lead generation projects and retention strategy to enhance customer experienceDeliver a range of proactive and reactive customer service campaignsBuild customer relationships by deploying Internal CRM systemSupport with mentoring and coaching for our Loyalty teamAd hoc phone-based customer service and sales activities as required