Lloyd Pollock Email & Phone Number

Kendal

Permacel Finesse was a customer of Dumaplast* Establishing and managing a new UK venture for a Belgium based company* Promoting products in the English market and dealing with enquiries from prospectivecustomers* Business to business cold calling * Carrying out necessary administration duties including preparing quotes and opening newaccounts* Managing credit control duties for the UK clients* Delivering exceptional customer service standards including providing an appropriateresponse to enquiries and complaints* Co-ordinated meetings around whole of UK with prospective and existing customers* Always achieved/exceeded my monthly targets * Opening a minimum of 6 accounts per month and receiving orders from each account Achievements* Increased customer base to X including B&Q, Premier & Wickes2005 - 2007 Permacel Finesse Area Sales Manager (Company moved to Nottingham) * CPS Building Plastics was a customer of Permacel* Managing the whole of the North West Region* Looked after existing customers while building up a strong client base of new business* Cold calling 1-2 days per week to make appointments* Visiting and selling to customers around the region 3-4 days per week* Achieving and excelling in my monthly targets* Displaying new products on the market* Completing monthly reports back to Essex (Head Office) to maintain accurateinterpretation and awareness of the market at all timesAchievements* Increased customer base to X including B&Q, Premier & Wickes

Responsible for qualifying leads issued from Head Office* Cold calling (B2B) - make appointments with companies* Meet with customers and carry out presentation face to face* Design and select products with the customer in order to obtain the sale on the daywherever possible* Complete relevant paperwork following an appointment/sale * Consolidate the sale through follow up with the customer and check the progress of theproject on a regular basis* Assist with training of new Sales Executives Achievements* Highest close ratio in the company of over 50% (national average 19%)* Highest profit per appointment value in the company of over *3,200 (national average*1,100)

Cold calling 1-2 days per week to make appointments* Visiting and selling to customers around the region 3-4 days per week* Door to door selling in between appointments* Supervising newly opened depots (Denby, Bradford, Newcastle, London), bringing in morecustomers and building up the turn-over of all the depots* Interviewing and recruiting staff members, meeting their training requirements andproviding with management and support* Supervising the activities of the team to ensure that they deliver the higheststandards of service at all times* Co-ordinating promotional initiatives for the seasonal goods and providing high levelsof customer service to existing and prospective customers Achievements* Increased the turnover from *1m to *12m

Setting up and establishing of a trade/retail outlet in North Wales* Designing the interior layout of the shop* Implementing all financial aspects and accounting procedures for day to day operationof the business* Instilling a marketing initiative in the area

I started working for Johnstone paint as an Assistant Manager, after showing my goodwork ethic I progressed within the company to the position of Depot Manager, when the newbranch was opened* Business development: cold calling, make appointments and close the deal (order value*100-*15,000) , Account Manager for 500+ customers* I then contributed to increasing the monthly turnover by a considerable amount. Duringmy time as Depot Manager I was responsible for a workforce of seven staff in thewarehouse, office, shop and deliveries* My other responsibilities were motivating and instructing staff as well as training newstaff* The other aspects of my job were to overlook all financial procedures including creditcontrol, monthly account turnover* Another part of my job was to maintain customer service and to liaison with current andpotential customers

Manage the stores for car/commercial vehicle parts* Book parts in / out on the computer system* Order parts as and when needed* Coordinate delivery vehicles and goods to be delivered