Lloyd Pollock Email & Phone Number

Mckinney, Tx

• IT asset manager, updating property management system, conduct audits and inventory secured devices. Prepare devices and paperwork for issue.• Perform on-site LAN/WAN hardware diagnostics for infrastructure cabling and hardware, routers, switches, servers, mobile devices, laptops, iPads, VOIP phones and telecommunications systems and printers.• Help Desk manager for all hardware, software, and telecommunications problems. Includes troubleshooting duties, evaluation, analyzing, and coordinating automation operations to efficiently support office functions.• Train staff and employees on software, hardware and automation operations.• Manage staff, supervisors, and clerks in the support of various automation activities involving census data collection.

Kabul, Afghanistan

• Analyze, resolve end user hardware and software computer problems and provide user training when needed.• Perform Daily and Weekly server backups.• Linked local program computers to the DynCorp International data center domains, Install Microsoft Office. Anti-virus and intrusion detection systems. • Install, Manage and Troubleshoot network hardware equipment including Cisco Routers, Switches, and UPS.• Install, Configure and Manage Ubiquiti Access Points for Kabul and Kandahar.• Conduct and Manage IT Asset inventory for Kandahar, Mezar-e Sharif and Kabul.• Research Network Products, Services, Protocols and Standards in support of procuring IT Assets and development projects.

Plano, Texas

• Monitor and enforce HPES business goals and contractual commitments are met including budget/cost management, completion of deliverables, milestone achievement, sevice levels, status updates and reporting.• Lead complex project tasks across technology/customer’s end user’s area. Provide status of tasks inside/outside responsibility areas.• Manage site implementation teams consisting of HPES employees and vendor partners: Direct daily work activities/priorities of VA, Partners and other HPES employees.• Intgrate technical knowledge and business understanding to implement contracted RTLS solutions.• Test, install, troubleshoot, and/or configure RTLS hardware.

Irving, Tx

• Conduct site surveys with customers and Stanley subcontractors to ensure purchased alarm system component inventory's are verified and complete. Establish and communicate project schedules with customers for security alarm installations based on existing site conditions, new construction progress and customer timelines and requirements.• Establish and maintain project plans, work breakdown structures, schedules and manage change control for all security alarm project installations for Dallas, Fort Worth Texas and surrounding cities.• Manage Stanley Security subcontractors on the implementation of multiple burgler, fire and CCTV alarm system installations.• Receive, verify and stage inventory of all alarm system components from vendors for each project and ready for subcontractor pickup and installation.• Maintain project alarm installation integrity by collaborating with customers and subcontractors to resolve any installation descrepancies.

Bonham, Dallas, Fort Worth, Tx

Site Manager, Bonham, Fort Worth and Dallas TX. VA Medical Centers• Subject matter expert on Centrak Real Time Location System (RTLS) systems.• Provide end-user support and training on RTLS system.• Schedule and coordinate the installation, configuration and testing of network hardware and software in support of the RTLS implementation with Veteran Affairs (VA) hospital management, IT staff, subcontractors and vendors.• Verify receipt and resolve any deficiencies or discrepancies for RTLS equipment implementation.• Manage the daily administration of assigned tasks for employees, subcontractors and vendors.• Prepare and submit status reports, conduct conference calls and briefings to senior program leadership and VA program managers on the progress of RTLS implementation.• Coordinate and schedule subcontractor and vendor access for off-hour installation into restricted areas with VA Hospital security staff.

Dallas/Fort Worth Area

• Evaluate and manage the data integrity in the Airport Vehicle Parking Management (AVPM) system for customer flight reservations, vehicle information, parking location, security and vehicle delivery for DFW Airport customer vehicles.• Generate and validate parking garage vehicle occupancy reports for senior management.• Training and mentoring new associates.• Employee of the Month June 2013.• Several Certificate of Perfect Attendance awards.• Promoted to Customer Service representative.

Kabul, Afghanistan

IT/WIRELESS COMMUNICATIONS PROJECT / OPERATIONS MANAGER - KABUL, AFGHANISTAN 2007 - 2011• Managed IT and Wireless communications projects / operations including maintenance, IT procurement and logistics, performance and system improvements for Afghanistan Civilian Advisory Support Mission (ACAS) at eight Regional Training Centers (RTC), Camp Gibson and Warehouse for over 1,500 users across Afghanistan. • Designed and implemented organizational development and training solutions aligned to U.S. Department of State (DOS) IT policies to enhance effectiveness and improve performance, focused on: leadership development, talent management, talent development, employee engagement, customer satisfaction, quality, safety, process improvement and performance management.• Administered $3.2 million budget for IT/Communication systems and services. • Reconciled invoices for all Commercial VSAT, Iridium and Thuraya satellite phones and CCTV service delivery for ACAS program.• Established help desk escalation processes and internal communication practices.• Managed IT/Communications subcontractor and service providers. Ensured a high level of security, compliance and quality system performance. • Established, instructed and enforced proper Internet usage policies based on DOS standards for over 1,500 ACAS personnel. This resulted in gaining an additional 27% of DOS funded bandwidth for the program.• Developed proposal with project plan and Statement of Work, for upgrading all ACAS analog VHF Motorola radios systems to digital Motorola systems this also included sending reports using RoIP. • Assigned and maintained inventory for all IT/Communications equipment for ACAS program.• Provided IT/Communication project management planning, installation and system upgrades of radio and IT infrastructure for the RTCs and new training centers in Adraskan and Wardak, Afghanistan for police mentors.

Fort Worth, Tx

BUSINESS ANALYST - Ft Worth, TX 2006 – 2007 • Directed the delivery, inventory receiving and installation of Cisco and Dell network optimization equipment for the Civilian Police (CIVPOL) program in Afghanistan. Supervised teams in the installation and testing of equipment to RTCs throughout Afghanistan.• Served as a business partner, change agent and adviser to enhance effectiveness and improve performance of DynMRO and TLS applications. • Provided change management expertise to facilitate implementation of changes of DynMRO and TLS applications to support CIVPOL programs in Afghanistan, Liberia and Iraq.• Partnered with stakeholders, leadership and subject matter experts to ensure changes were fully delivered to CIVPOL programs.• Assessed skills and training needs of CIVPOL logistics personnel, designed and implemented training solutions with DI training department.Key Projects and Achievements:• Manage and assist in the purchase order, inventory and packaging of network optimization equipment for delivery to CIVPOL logistics in Afghanistan.• Awarded DynCorp International Certificate of Appreciation.• Promoted to IT/Communications Project Manager ACAS Kabul, Afghanistan.

Monrovia, Liberia

• Technical Project Manager supporting the design, implementation, training, and management of Biometric Identification Program for the demobilization, recruitment, and training of the Armed forces of Liberia (AFL) to support the U.S. Department of State’s West African Peacekeeping Mission.• Project Manager for IT and Communication planning, installation and support for the rebuilding of Liberian Military bases at Barkley Training Center (BTC), Sheffield and Voice of America (VOA) bases.• Provided leadership and training of 44 Liberian technical support staff in biometric system operation, support and proper biometrics data capture techniques. Information used for AFL recruit records database.• Directed all Operational and Project Management support for installation and maintenance of VSAT local area networks, business applications, VOIP phones, Land Mobile Radio (LMR) and CCTV for business, residential compounds, Liberian Minister of Defense Headquarters and Recruit Processing Centers.• Establish and manage all procedures and processes for IT system administration, IT procurement and logistics, user access, security, incident and problem management.• Acknowledged for establishing and managing a high-performance team sharing common vision and goals and minimizing employee turnover.• Designed, developed and implemented the Applicant Information Management System (AIMS) database to allow the new Liberian government to track all recruits once new government is established.• Directed IT staff in the planning, installation, configuration and support of network infrastructure, telecommunications and peripheral equipment to deliver voice and data services to users.• Established an internal Adult English Language Literacy program for Liberian DynCorp employees.• Promoted to IT Communications Manager.

Master Of Arts, Telecommunications Management

Masters Certificate, Project Management

Master Of Arts (Ma), Management Information Systems, General

Activities and Societies: PMI

Bachelor Of Science, Telecommunications Management

Education record

Activities and Societies: Sigma Chi Fraternity, French Club