• Managed 17 Housing Officers• Lead, motivated and managed the Tenancy Services teams to deliver excellent tenancy management and estate inspection services for residents. • Managed performance targets, produced statistics and analysing team performance and external trends to continuously improve service delivery. • Co-ordinated team meetings and delegated work related tasks to the tenancy services team. • Resolved complex anti-social behaviour cases.

• Managed a patch of properties in relation to rent arrears• Negotiated repayment plans• Processed and prepared court work and attended court.

• Responsible for the management of a portfolio of properties• Delivered a complete range of day to day housing management activities including; tenancy commencement agreements, voids management, management of tenancy conditions • Ensured that a high standard of estate management was provided to all residents• Conducted successions, mutual exchanges and transfers• Acted as the first point of contact to all tenants • Conducted estate inspections and monitored communal areas• Thoroughly explained tenancy agreements ensuring customers were aware of their obligations• Dealt with breaches of tenancy, Anti-Social Behaviour and nuisance to ensure a complete estate management service• Handled legal proceedings such as NOSPs, evictions and Court appearances• Liaised with the maintenance department and support provider to ensure that void properties were available for letting as soon as possible

• Provided service delivery and management to a patch-based housing service within defined geographical areas across North West Leicestershire• Responsible for managing a Housing Team of 4 Housing Officers and 2 Housing Assistants• Delivered a complete range of day to day housing management activities including; tenancy commencement agreements, management of tenancy conditions, repairs and maintenance liaison, advice and reviewing policies and procedures, void management, allocation of properties, income management and resident involvement • Ensured the conditions of tenancy were enforced, taking early and effective action against tenants involved in ASB who breached them

• Responsible for the management of a portfolio of properties• Delivered a complete range of day to day housing management activities including; tenancy commencement agreements, voids management, management of tenancy conditions • Ensured that a high standard of estate management was provided to all residents• Conducted successions, mutual exchanges and transfers• Acted as the first point of contact to all tenants • Conducted estate inspections and monitored communal areas• Thoroughly explained tenancy agreements ensuring customers were aware of their obligations• Dealt with breaches of tenancy, Anti-Social Behaviour and nuisance to ensure a complete estate management service• Handled legal proceedings such as NOSPs, evictions and Court appearances• Liaised with the maintenance department and support provider to ensure that void properties were available for letting as soon as possible

A TMO managing properties on behalf of Birmingham City Council. This was the first TMO established in the UK. The EMB has it's own Executive Director, housing officers, concierge staff, care taking and cleaning team and repairs team.

•Responsible for managing Tenancy, ASB, Lettings and Customer Services, which included a Team of 1 Area Housing Manager, 6 Housing Officers, 2 Assistant Housing Officers, 1 Business Support Officer, 3 Business Support Assistants, 1 Lettings Officer, 2 Lettings Assistants •Delivered a complete range of day to day housing management activities including; tenancy commencement agreements, management of tenancy conditions, repairs and maintenance liaison, ASB, advice and reviewing policies and procedures, void management, allocation of properties and resident involvement•Deputised and assisted the Head of Housing Operations in developing the housing operation services

•Responsible for managing Tenancy, ASB, Lettings and Customer Services, which included a Team of 1 Senior Customer Advisor, 1 Lettings Officer, 3 Neighbourhood Housing Officers •Delivered a complete range of day to day housing management activities including; tenancy commencement agreements, management of tenancy conditions, repairs and maintenance liaison, income management, advice and reviewing policies and procedures, void management, allocation of properties and resident involvement•Deputised and assisted the Neighbourhood Services Manager in developing the tenancy management services

•Provided service delivery and management to a patch-based housing service within defined geographical areas across the East Midlands and East Anglia•Responsible for managing a Tenancy and Estate Services Team of 7 Housing Officers•Delivered a complete range of day to day housing management activities including; tenancy commencement agreements, management of tenancy conditions, repairs and maintenance liaison, advice and reviewing policies and procedures, void management, allocation of properties and resident involvement•Ensured the conditions of tenancy were enforced, taking early and effective action against tenants who breached them•Encouraged tenant participation in community initiatives•Dealt with transfers and mutual exchanges and the reviewing of policies and procedures