Lloyd Thomas Email & Phone Number

Winchester, Virginia, United States

Winchester, Virginia, United States

Winchester, Va

• Installing/configuring Windows 10/11 Workstations in a workgroup or domain.• Trouble shooting and removal of virus/spyware/adware infections.• Maintaining users in Active Directory windows environment.• Manage Exchange 2016 Servers.• Trouble shooting Daily problems with users in connecting to Citrix applications.• Setting up E-mail accounts, and installing and utilizing Microsoft Outlook.• Creating & managing user accounts and group accounts, user profiles, shared files/folder security.• Installation/implementing and monitoring Cylance Antivirus software.• Restore Backup files from Cohesity backup software for users.• Installation and configuration of software - i.e. VPN, office products.• Maintaining Support Ticket system• Implementation and creation of Raspberry Pi terminal computers running Linux OS and Citrix Workspace.• Keeping hardware up to date and repairing laptops and terminals.• Supporting security and file structure of SharePoint 2019.• Setup users in SQL databases/applications• Provide on-site support to executive management in addition to remote support to users at all locations.• Managing virtual servers in VMware Environment• Upgrading old Windows 2008 Servers to Windows 2016/2019 Servers• Supporting Cisco Unity Phone System.

England

• Installing/configuring Microsoft Windows /XP/7/8 Workstations in workgroups and domains.• Setup and configuration of Hyper-V on 2008 R2 and 2012 R2• Managing Virtual servers and Hyper-V systems• Setting up Active Directory for new server.• Cat5 Cabling and Patch panel Installations.• Terminal Services Server 2000\2003\2008.• Installation/configuration of Windows 2000/2003/2008/2012 Servers.• Setup/configure/manage Exchange 2003/2007/2010 Servers.• Trouble shooting power and cabling problems, workstation and application related problems.• Setting up E-mail accounts, and installing and utilizing Microsoft Outlook.• Network Connectivity (domains, workgroups, LAN and WAN, topologies, protocols and services, 10base2 and 10baseT, network adapter cards.• Microsoft implementation of TCP/IP, DNS, and DHCP Servers.• Creating & managing user accounts and group accounts, user profiles, shared files/folder security.• Dealing with different aspects of computer training with customers & staff.• Installation/implementing Sophos/AVG/Norton Antivirus software.• Daily management of backup systems – both hardware and software.• Good customer facing experience and telephone support experience.• Hardware experience with HP/Dell/IBM Desktops and Servers.• Installation and configuration of software - i.e. VPN, office products.• Setup of ADSL Routers/hardware VPN• Supervising staff on daily jobs and implementing new jobs on the database.• Purchasing IT equipment .

Leatherhead, England

Maintain IT Equipment when Senior Technician is awayManage HP server productsSetup new computer systems on the DomainMaintain Backups onsite and offsite

England

Setup new computers for clients.Netnow email/fax software.Continuous training with clients in Microsoft Office 97/2000 and Microsoft Windows 98/ME/2000/XP.Helpdesk phone support for basic computer problems.Trouble shooting small network issues and internet problems.Cleaning off viruses and installing virus software.

England

Responsible for the upkeep of three NT 4.0 Servers and one Unix Server on a network of 65 users.In charge of all computer equipment inventory within the company.Logging all IT Support calls (65 members of staff) and resolving them by close of business.Setting up and administrating Exchange Server 5.5.Ongoing installations of Windows 98, Office 97/2000.Vast amount of staff training on Windows 98, Office 97/2000.Daily smooth operation of the Care Database.Essential daily backups of 3 NT 4.0 Servers and 1 Unix Server.Responsible for the importance of network security.

Virginia

Responsible for testing DSL, IDSL, and TXSU lines that are installed using Telnet.Trouble shooting problems with Bell Atlantic from the Central Office to the End User (Customer).Managing Customer calls continuously throughout the day resolving technical installation problems.Logging all customers calls and processed in the company database.Set up the training guidelines for the Test Engineers and made sure the training was set up on a regular basis.Trainee in Computer IT SupportImaging desktop and laptop computers for new employees using Norton's Ghost Imaging Software.Installation of Office 2000 on company's computers.Trouble shooting both hardware and software problems within the network.Creating email accounts for employees on Outlook 2000.Working with DOS in a network environment.

Washington D.C. Metro Area

Assisted in the assignment of implementing postal standards and procedures to the employees.Compiled information and statistics on various Branch reports, Annual, Productivity, Budget, Postal Accountability, and weekly activity reports on the computer software; Excel.Trained present and new employees on computer software – Microsoft Word, Excel, Outlook and the usage of the Internet for government mail purposes.Provided technical assistance and guidance to mailroom and other office personnel on the proper preparation and disposition of mail.

London, United Kingdom

Finance Window supervisor with hands on training in all aspects of postal operations. Directly interfaces with customers, dealing with complaints not satisfied at lower levels.Skilled in operation of postal equipment and computerised metering. Shop floor supervisor directly responsible for the day to day operations of moving mail into and out of the station, including daily transportation of the mail to Heathrow Airport for transfer to the United States and other locations around the world.Responsible for the Postal and other supplies required to run a US Post Office, including controlled material and high value items such as stamps.

Diploma, Microsoft Networking

High School Diploma, To Gcses

In A High School Diploma

Education record

Associates, Basic Computer And Mathematics Studies