Lloyd Weeks Email & Phone Number

Florence, KY

• Currently leading the team by example with my extensive experience holding the top spot for revenue and total number of calls yearly since 2015
• Aid newer agents in dispatching and coordinating repairs
• Excellent negotiating and purchasing skills
• Assisting other departments with special projects
• Supporting business planning, program development and accounts receivable
• (AR) - collections to avoid losses

Florence, Kentucky, United States

• Responsible for the highest volumne and most competitive West Coast region (California, Nevada, Oregon, Washington, Arizona)
• Acquired new customers and convert them into accounts
• Identified areas of potential growth for additional services (tires, parts, onsite work, etc.)
• Trained dispatch agents on customer specifications
• Documented training to ensure customer needs are met
• Collected aging payments and handled the billing process

Florence, Kentucky, United States

• Dispatched roadside, in shop and specialty fleet repair service to thousands of otr customers and private company drivers
• Assisted other departments ( PO, Vendor Management, Accounts team, IT/ FYX Design team up to the site director)
• Broad knowledge base of trucking regulations, mechanical knowledge and DOT guidelines
• Coached and trained other agents
• Suggested improvements to leadership
• Experience in solving customer/vendor disputes and conflict resolution

Erlanger, Kentucky

• Prospected/cold calls at least 80-100 a day
• Managed all accounts
• Scheduled pick up and delivery times of loads
• Dispatched various types of truckload and LTL carriers
• Formulated quotes and negotiated pricing on the spot with both carriers and clients
• Booked and built loads into the TQL software

Latonia, Kentucky

• Provided and secured repayment options at company and client standard
• Took payments check by phone
• Followed and stayed within FDCPA, federal, state, and client guidelines
• Performed data entry to update accounts

Latonia, Kentucky

• Provided and secured repayment options at company and client standard
• Took payments by phone
• Followed and stayed within FDCPA, federal, state, and client guidelines
• Perform data entry to update accounts

Cincinnati, Ohio

• Mailed legal letters to debtors to notify and encourage payments
• Spoke with debtors to determine reason for nonpayment
• Reviewed terms of sales, service and credit contracts with clients
• Performed data entry to update accounts
• Prepared correspondence and reports
• Handled all stages of the legal judgement process

Cincinnati, Ohio

• Placed outgoing calls/accepted inbound calls using FACS System to work accounts
• Contacted clients to obtain updated demographic & financial information
• Maintained detailed documentation of all contact attempts
• Negotiated debt repayment utilizing company policy best practices
• Referred accounts for legal administrative wage garnishment
• FDCPA/ACA certified

Florence, Kentucky

• Top sales rep 2008, 1st and 2nd Quarters
• Offering customers constructive financial stability advice
• Matched financial products to customer needs

Florence, Kentucky

• Provided best customer service on site per customer reviews
• Top monthly insight
• Top sales in region

Cincinnati, Ohio

• Oversaw three stores in the tri-state area
• Assisted in collections recovery, store growth, training/supervision of managers and associates
• Met daily, weekly and monthly goals
• Hired and terminated employees
• Evaluated employee customer service skills and gave suggestions for improvement
• Performed a wide range of managerial and cash advance duties

Florence, Kentucky

• Supervised 45+ collection agents
• Conducted performance improvement review plans
• Handled escalated calls, issues, questions, customer complaints, special payment agreements, and final approval of settlement offers
• Trained collection agents on regulations and practices for assertive negotiations
• Troubleshooted computer and data entry issues
• Brainstormed and suggested ideas on increased collection revenues and profitability with leadership

Florence, Kentucky

• Contacted debtors
• Set them up on repayment plans
• As a result of collecting over $20k in my first month, I was promoted to supervisor while still in training

Modesto, California Area

• Worked as an independent agent and bondsman in all phases of collection activities including: - defaulted bail bonds - scheduling and collecting of payments and property liens - skip tracing - address verification
• Attended and assisted in court processes with bonding statements
• Served warrants and apprehended fugitives who jumped bond/evaded court
• Assisted in renewal of bail bonds and/or transported individuals to jail

Oakdale, CA

• Played key role in hands on training and supervision of staff while maintaining a professional demeanor
• Performed various marketing tasks
• Prepared, compiled, completed and maintained all store records, financial reports and supporting documentation for corporate offices, including but not limited to: - daily/weekly/monthly reports - transaction reports.
• Purchasing of office supplies & materials
• Maintenance and troubleshooting of business infrastructure
• Ensured compliance

Modesto, California Area

• Read and created blueprints
• Detailed drawings for fabricator's approval
• Worked closely alongside lead architect and designers
• Designed an auditorium for a intermediate school in California
• Collaborated on various design projects, met required deadlines while multi-tasking other projects