Lloyd Weeks Email & Phone Number

Florence, Ky

• Currently leading the team by example with my extensive experience holding the top spot for revenue and total number of calls yearly since 2015• Aid newer agents in dispatching and coordinating repairs • Excellent negotiating and purchasing skills• Assisting other departments with special projects• Supporting business planning, program development and accounts receivable• (AR) - collections to avoid losses• Pricing strategy/quoting, invoicing and Accounts Payable (AP) to aid in vendor revenue

Florence, Kentucky, United States

• Responsible for the highest volumne and most competitive West Coast region (California, Nevada, Oregon, Washington, Arizona) • Acquired new customers and convert them into accounts• Identified areas of potential growth for additional services (tires, parts, onsite work, etc.)• Trained dispatch agents on customer specifications• Documented training to ensure customer needs are met• Collected aging payments and handled the billing process• Quarterly visits to customers to enrich customers experience and identify areas of improvement• Soley responsible for acquiring and managing the Walmart Inc. account and all repair needs for their entire fleet at 1500 plus distribution centers • Acquired the Knight Transportation account since promotion

Florence, Kentucky, United States

• Dispatched roadside, in shop and specialty fleet repair service to thousands of otr customers and private company drivers• Assisted other departments ( PO, Vendor Management, Accounts team, IT/ FYX Design team up to the site director)• Broad knowledge base of trucking regulations, mechanical knowledge and DOT guidelines • Coached and trained other agents• Suggested improvements to leadership• Experience in solving customer/vendor disputes and conflict resolution• Gathered accurate information on requested services for efficient scheduling

Erlanger, Kentucky

• Prospected/cold calls at least 80-100 a day• Managed all accounts • Scheduled pick up and delivery times of loads• Dispatched various types of truckload and LTL carriers• Formulated quotes and negotiated pricing on the spot with both carriers and clients• Booked and built loads into the TQL software• Built rapport and relationships with clients, customers, prospects and carriers• Obtained new business leads and set appointments• Made sales presentations to prospective customers• Managed shipping schedules and dispatched trucks for freight pickup• Maintained contact with customers to build and retain effective relationships• Provided responsive customer service and resolved customer issues quickly and efficiently

Latonia, Kentucky

• Provided and secured repayment options at company and client standard• Took payments check by phone• Followed and stayed within FDCPA, federal, state, and client guidelines• Performed data entry to update accounts

Latonia, Kentucky

• Provided and secured repayment options at company and client standard• Took payments by phone• Followed and stayed within FDCPA, federal, state, and client guidelines• Perform data entry to update accounts

Cincinnati, Ohio

• Mailed legal letters to debtors to notify and encourage payments• Spoke with debtors to determine reason for nonpayment• Reviewed terms of sales, service and credit contracts with clients• Performed data entry to update accounts• Prepared correspondence and reports• Handled all stages of the legal judgement process• Filed liens, bank attachments and wage garnishments

Cincinnati, Ohio

• Placed outgoing calls/accepted inbound calls using FACS System to work accounts• Contacted clients to obtain updated demographic & financial information• Maintained detailed documentation of all contact attempts • Negotiated debt repayment utilizing company policy best practices• Referred accounts for legal administrative wage garnishment• FDCPA/ACA certified • Received monthly up to date training to stay compliant

Florence, Kentucky

• Top sales rep 2008, 1st and 2nd Quarters• Offering customers constructive financial stability advice• Matched financial products to customer needs

Florence, Kentucky

• Provided best customer service on site per customer reviews• Top monthly insight • Top sales in region

Cincinnati, Ohio

• Oversaw three stores in the tri-state area• Assisted in collections recovery, store growth, training/supervision of managers and associates• Met daily, weekly and monthly goals • Hired and terminated employees• Evaluated employee customer service skills and gave suggestions for improvement• Performed a wide range of managerial and cash advance duties

Florence, Kentucky

• Supervised 45+ collection agents• Conducted performance improvement review plans• Handled escalated calls, issues, questions, customer complaints, special payment agreements, and final approval of settlement offers• Trained collection agents on regulations and practices for assertive negotiations• Troubleshooted computer and data entry issues• Brainstormed and suggested ideas on increased collection revenues and profitability with leadership

Florence, Kentucky

• Contacted debtors• Set them up on repayment plans• As a result of collecting over $20k in my first month, I was promoted to supervisor while still in training

Modesto, California Area

Worked as an independent agent and bondsman in all phases of collection activities including: - defaulted bail bonds - scheduling and collecting of payments and property liens - skip tracing - address verification• Attended and assisted in court processes with bonding statements • Served warrants and apprehended fugitives who jumped bond/evaded court • Assisted in renewal of bail bonds and/or transported individuals to jail

Oakdale, Ca

• Played key role in hands on training and supervision of staff while maintaining a professional demeanor• Performed various marketing tasks• Prepared, compiled, completed and maintained all store records, financial reports and supporting documentation for corporate offices, including but not limited to: - daily/weekly/monthly reports - transaction reports and logs - bank expense reports - status reports - return check reports - nightly closing reports - held past due reports - new customer revenue tracking - verified till balances• Purchasing of office supplies & materials• Maintenance and troubleshooting of business infrastructure• Ensured compliance• Provided excellent customer service

Modesto, California Area

• Read and created blueprints • Detailed drawings for fabricator's approval• Worked closely alongside lead architect and designers• Designed an auditorium for a intermediate school in California• Collaborated on various design projects, met required deadlines while multi-tasking other projects