Lloyd Birch Email & Phone Number

Chino, California, United States

Subject matter expert for ERP configuration team. Operate as the point of contact for all incoming configuration projects. Review current procedures and techniques to identify opportunities for improvement. Utilize Crystal Reports to data mine ERP system to identify sales trends and repeatable feature selections. Determine what products can be transferred to other manufacturing facilities to improve speed to customer and reduce production cost. Manage projects from concept to launch and ensure team is on track to meet deadlines. Work to align sales ordering system with ERP system to improve processing time and accuracy. Distribute projects to overseas departments and monitor for completion and accuracy. Support Cal Poly college students during their final year Capstone projects. Member of organization wide team to review potential system implementations.

Chino, Ca

Direct monthly Engineering metrics and review data; maintain the Baan product configurator, item master, and Bills of Material (BOMS); and support new groups initiatives, features, and change requests. After launch, facilitate employee training on new products, and coach/train new configuration team members, lead training for the Engineering team on new procedures across the organization. Independently manage configuration projects throughout the full development cycle; successfully execute new initiatives for product data management; and author/maintain training materials to be used in training and as references. Design/create Excel spreadsheets as reference tools for BOM construction and configuration projects. Examine errors to find root causes and test changes to prevent issue reoccurrence; identify issues with team processes; and formulate/implement solutions. Assign configuration projects to team members and synchronize groups to manage multiple complex projects. Cross reference wiring and piping diagrams to validate BOM accuracy. Generate Crystal reports to data mine product histories and identify trends. Perform QA on all products released by the Configuration team to validate accurate coding.

Chino, California, United States

Updated the Hussmann Product Configurator (HPC) by inputting new Chino products and maintained existing products by ensuring available options were valid and correctly priced; entered costs for case units and options. Charged with authoring rules to lock options/features per model type and size. Confirming options align with DOE standards. Facilitated training for the global sales force on new products, using live online training sessions. Built PowerPoint training guides for Sales to reference when configuring Chino products. Chaired/hosted Sales Council meetings, Configurator Corner when new models were launched. Synchronized and led meetings with Marketing, Sales and Engineering when adding new products to verify customer offerings. Liaison between Sales, Marketing and Manufacturing and resolve any discrepancies.

Rancho Cucamonga, California, United States

Provide exceptional customer service by answering all customer questions regarding Home Depot products. Communicate with customers to direct them towards the correct products and tools for their specific needs. Carry out demonstrations to educate customers on new and existing products. Ensure a clean and safe working environment at all times