Samantha Lloyd Email & Phone Number

Paraparaumu, Nz

Wellington, Wellington Region, New Zealand

Wellington Region, New Zealand

• Facilitated 1 – 2 geographically distributed teams, comprising of Business Analysts, UDS (Unified Data Store) Developers, Data Analysts/Scientists and Reporting Analysts, totaling up to 15 members per team.• Successfully delivered a solid foundation for the Unified Data Store and comprehensive Tableau reporting solution, catering to the needs of internal and external stakeholders.• Guided the teams through a seamless transition from Scrum to Kanban, adopting DataOps workflow principles and implementing Cumulative Flow metrics to optimize flow and overcome impediments effectively.• Supported the Release to Production process, ensuring the smooth execution of test exit reports and overseeing the Release processes for both data changes and Tableau report launches.• Collaborated with other Scrum Masters to organize and facilitate Inspect and Adapt sessions for the program, playing a key role in planning Quarterly PI (Programme Increment) Planning events, and driving continuous improvement initiatives across the programme.

Data & Analytics Release Train• Coached the Product Leadership team through Product Incubator training sessions, then mentored the Leadership team through using the tools to create a Product Horizon Roadmap and creating high value Features with a customer focused view.• Individual and group mentoring and coaching sessions to help with the continued education of Scrum Masters, Product Owners and Product Manager.• Led the continuation (and original formation) of ACC’s own CollabFest (hack-a-thon event), which brought teams together to collaborate and innovate on fast-paced solutions, design-thinking and high value outcomes.• Collaborating with the Agile Community to support Agile ways of working adaptation, breaking down silos to enable stronger customer focus, faster time to production and more engaged and empowered staff.

Integrity Services:• Coaching Agile practices and SAFe/Scrum/Kanban frameworks within multiple teams to ensure a shift in mindset, behaviour and process improvements for a non-tech business group• Coaching Leadership through the transition into continuous improvement, changing roles from Management into Product Ownership and improving the culture across the group• Implemented practices to encourage team growth and development, culture improvements and collaboration between teams• Guiding the Leadership team to challenge what work to pull in to ensure the teams deliver maximum valueData & Analytics:• Scrum Master to 2 geographically distributed teams of up to 6 people per team, including developers, testers and analysts, working to deliver and link data through a data lake into a MapR/Snowflake and SAS environment• Collaboration with 4 other Scrum Masters within the Data and Analytics Release Train to coach teams through the transition from waterfall projects, into a SAFe Agile way of working• Coached new Project Owners to ensure successful transition into the role: Epic and Feature writing, stakeholder engagement, backlog refinement and prioritizing of stories and Features• Coached teams through the changes from Scrum practices to Kanban practices to capture valuable metrics to improve process flow, work predictability and visibility to stakeholders• Coached two new Scrum Teams and department (outside Data & Analytics) in Agile and SAFe practices for six weeks in preparation of joining an Agile Release Train and PI Planning• Facilitation of PI Planning, sprint planning, backlog refinement, daily scrums, reviews and retrospectives for teams, and Inspect and Adapt session for the Agile Release Train

Wellington & Wairarapa, New Zealand

• Secretariat for the Enterprise Change Authority (ECA) – responsible for the creation of the ECA Pack, Monthly Report, Quarterly Report, minutes and organisation of artefacts.• Administration tasks for Project Online tool, including:o Add/Remove Userso Baseline of Schedules for reporting purposeso Creation of projects and scheduleso General tech support for Project Online issueso Monthly reporting on time-sheeting, and organisation of completion of timesheets by over 800 users• Creation of tracking tools and monthly reports for the PMO team and EPMO teams.• Increased performance and completion of timesheet approvals from Managers across various business groups, by engaging with managers and creating a rewarding culture around completing timesheets.• Part of a working group which created the second “Knowledge Exchange” event, which was previously only open to EPMO members, but was broadened out to include other business groups. Internal and external speakers presented on hot topics that were requested to develop knowledge and capability.o Presented 5 x 1 hour sessions on two different topics: “How to get the most out of your Surface Pro” and “An Introduction to One Note”. Feedback from these sessions was that they were well run, informative, easy to understand and left people feeling empowered about the new tools they could use.

Wellington & Wairarapa, New Zealand

Vital in rolling out Windows 10 and Skype for Business to over 5,000 staff.• Identified and worked to remove barriers to a successful completion of the overall project, with an emphasis on analytical variances• Facilitated and coordinated the work of multiple project teams engaged in the establishment and implementation of new projects to support the Project Manager• Streamlined the current day process used to resolve closure issues in bulk, as well as older issues• Created, managed and analysed ‘inventory spreadsheet’ for IT project, which involved capturing information from different outlets – combining and condensing into valuable information• Created documentation for project; including the OneNote User Guide, as well as numerous other guides and documentation• Maintained complex schedules in MS Project and Project Online

Wellington & Wairarapa, New Zealand

Managing the Head of EPMO and Shared Capability teams. • Diary and inbox management for four management staff, as well as the Head of EPMO• Created process mapping documentation for “EPMO Team Administrator” role, as well as emergency contact processes and trained staff on operational uses• Managed departmental budgets• Aided with all EPMO staff members (130+) in regards to all HR processes, including Access Card management, invoicing and management of Pool devices for the team to use

Porirua, Wellington

Was in a role with Porirua District Council, providing Administration duties for the depot in all day to day duties.Notable Achievements:• Revamped Excel documents with complex formulas, allowing any user to copy/paste information into a spreadsheet, and have all data output into information needed for reports and evaluations for the Operations Support Manager• Reported developments and operations to Operations Support Manager and Department Managers using spreadsheet reports• Maintained all record keeping on the Technology One software program, including payroll, labor and product costing's and daily operations including facilities management and creating purchase orders and job sheets• Planned out and created in-house notices for all upcoming events and meetings

Upper Hutt, Wellington

Completed a short-term role with Inland Revenue, with duties including data entry, assessment and quality assurance of tax returns and refunds.Notable Achievements:• Quickly recognized as a fast paced learner, and toped their productivity levels• Brought forward new, innovative thoughts on software and procedures which were taken to the development team working on the upgrades to the Inland Revenue systems

Welshpool, Western Australia

Recognized as a “perfect fit” for the Production Support Manager Roles - recommended by the General Manager and tapped for the leadership position to leverage business expertise in a data conversion project for the Western Australian government: scanning, data entry and quality assurance checks for approximately 2 million images/records for public use. Spear-headed the $6 million government project which spanned over 6 years; collaborated with a team of 40 staff, including 4 Team Leaders and a Software Engineer, Financial and Costing Managers during critical project milestones.Notable Achievements:o Assessed the need for a tracking system within DMS of all inbound and outbound documents, and their current status. Designed and collaborated with a Software Engineer to create a new software program which tracked all incoming documents within their boxes, created Batch Headers required for scanning (previously completed manually), allowed for extensive reporting for both internal and external clients and performance of staff. o Collaborated with Team Leader and team to bring continuous improvement to BAU clients and new projects coming ino Delivered all projects on time and on budget, increasing customer satisfaction within the business for the first time in 5 yearso Managed a full restructure of the business group with the National Production Managero Continued performance management of teams which created an increase in productivity through all streams of the businesso Revamped and created all documentation for risk management, business continuity planning, regulations and requirements for all projects and on-going client businesso Created a White Paper for internal use for Sales Representatives to use when explaining to clients what results they will see from each type of data conversion the company offered

Welshpool, Western Australia

Recognized as a “perfect fit” for the Project Manager Role - recommended by the General Manager and tapped for the leadership position to leverage business expertise in a data conversion project for the Western Australian government: scanning, data entry and quality assurance checks for approximately 2 million images/records for public use. Spear-headed the $6 million government project which spanned over 6 years; collaborated with a team of 40 staff, including 4 Team Leaders and a Software Engineer, Financial and Costing Managers during critical project milestones.Notable Achievements:• Presided over ground-breaking $6 million data conversion project. Project involved old computer systems, SQL Database, closed network and in-house built software and lasted 6 years. Despite upper management support, had to fight staff’s initial resistance and unwillingness to change. Led 40-50 staff members. Results:o Combated resistance by conducting one-on-one and group training sessions to help staff understand and adjust to changeso With no prior Prince II or PMP Project Management experience, delivered project on time and on budget, despite the project having both commercial and budget restraints.o Program drove efficiency levels and exceeded projected outcome, preventing a $4 million loss which was originally budgeted for prior to my start o Played lead role in design of critical streamlining processes and software Including (but not limited to): Employee Journal (noting all rules/regulations of the project), Medical Spellcheck, Work-Flow Manager (for employees), Work-Flow Manager (for Team Leaders)

Welshpool, Western Australia

Recognized from a team of 10 data entry operators by the State Manager – was a results-orientated Team Leader with expertise in invoicing, document control, and financial reporting. Effective at managing diverse team members to accomplish business goals. Detail-orientated and efficient, with strengths in both project and time management, as well as people development and coaching.Notable Achievements:• With no Department Manager support or prior experience, single-handily managed the SQL Database on a closed network for the Registry of Births, Deaths & Marriages (RBDM) project. Including the creation of new batch classes, OCX recognition, SQL tables and data inputs• Created a solid working relationship with the client, producing outcomes which both benefited the team and client• Provided exceptional coaching for all team members, which drove efficiency levels and team members then exceeded weekly benchmarks• Team was nominated and won the International Iron Mountain Teamwork Award (against 37 countries where Iron Mountain operates)

Welshpool, Western Australia

• Completed Data Entry and QA for a government tendered project, data converting all the Birth, Death and Marriage records which required a 98% accuracy result • Data Entry Keystrokes on 1983 to 1940's handwritten documents at 16,000-18,000 keystrokes • Data Entry Keystrokes on typed documents at 20,000-25,000 keystrokes • Was responsible for higher level QA processes only given to experienced and proven employees • Assisted new employees with questions regarding how to read the handwriting and rules regarding how the information was to be converted • Assisted Supervisor with training of new employees • Became the Night Shift 1st Aid Officer and Fire Warden

York, Western Australia

Assisted in helping the family business grow from a single owner-driver company in early 2002, to a thriving business with 2 business owned trucks, and between 10 and 40 sub-contracted trucks and drivers. Driving accuracy, productivity and performance to a new level by efficiently managing the logistics functions.Notable Achievements: • Contacted CBH (Australia’s largest grain handling corporation) and headed the acquisition of their largest contract for the company, which was relatively unknown at that stage• Created a detailed Excel spread sheet used for the planning and scheduling of trucks• Negotiating the services of 3rd party carriers, couriers and haulage companies, including having 15 trucks permanently working with the company• Developing robust processes and policies, and implementing those new processes and policies