Luis L. Email & Phone Number

Arvada, Co, Us

Arvada, Co, Us

Denver, Co, Us

• Evaluate all technology used by clients.• Recommend new solutions & equipment.• Cloud Services Provider.• Cybersecurity Audits.• Bill of Materials development.• Engineer sales support processes.• Solutions Architecture.• Virtual CIO (vCIO).• Account Management.• Develop disaster recovery solutions.• Pre-sale/Post-sale support.• Client training.• Project Management.• Manage vendor relationships & contracts.• Onsite IT generalist.

• Evaluate the organization's offerings and technology stack, recommend new solutions & equipment.• Engineer processes for maximum employee efficiency.• Engineer sales support processes.• Develop Key Performance Indicators that measure division performance.• Develop new company service offerings.• Develop disaster recovery solutions.• Staff hiring & training• Pre-sale/Post-sale support.• Client training using webinars.• Project Manager for all IT, Software Dev & Web Development projects.• Manage vendor relationships.• Lead the operations & service delivery teams.

• Set the technical direction for the organization.• Evaluate all technology used by the company, recommend new solutions & equipment.• Engineer processes for maximum employee efficiency.• Engineer sales support processes.• Develop Key Performance Indicators that measured employee & division performance.• Develop new company service offerings.• Develop new pricing for company offerings.• Develop presentation of new offerings for review by the CEO.• After deployment & sales support.• Client training using webinars.• Develop & deploy Azure cloud offerings.• Pre-sales support & management of all Projects.• Led the operations & service delivery teams.

• Led the StratX IT Solutions first line of support helpdesk team of 6.• Develop Key Performance Indicators that measured the performance of the StratX IT Solutions helpdesk.• Responsible for the review of resumes & hiring of new helpdesk Technicians.• Led the team to develop new processes to improve the efficiency of the Help Desk. We were able to reduce the service desk load by 80%.• Main point of escalation for all Tier 2 or above client technology issues for Junior Engineers. Management of all technical escalations & final point of escalation before escalating to vendor support.• Responsible for technical documentation & process standardization.• Project management, implementation & deployment of technology.• Software/Hardware Installations & upgrades for clients.• Deployment of enterprise-level virus scanning system ESET & VIPRE including but not limited to: automatic updating, incident logging & policy enforcement.• Design of Active Directory Group Policy Objects to automate software installation, end-user profile configuration, software updates & authorized access to IT resources.• Remote deployment & administration of mobile smart phone devices including but not limited to: Google Android devices, Apple iPhone Devices, & Blackberry devices.• Installation & administration of cloud backup system for medical practices: Proven Backup.• Installation & administration of Electronic Medical Record software: NexTech, NexGen, EyeMD, AllScripts, SRS-Hybrid 7, eClinicalWorks, IO PracticeWare.• Microsoft SQL database replication & backup using cloud backup services management.• Diagnosis & troubleshooting of Medical Imaging Software GE PACS-IW & Electronic Medical Record Software: Medinformatix, SRS Hybrid, eClinicalWorks, GE Centricity.• Maintenance of client hardware including hardware replacements, software upgrades & general diagnosis & troubleshooting.

• Server deployment including physical racking and installation of Microsoft operating systems, specializing in HP and Dell equipment.• Planning and installation of Sonicwall firewall, SSL-VPN and email security devices.• Deployment of enterprise-level virus scanning Sophos Antivirus.• Design of Active Directory Group Policy Objects to automate software installation, end-user profile configuration, software updates and authorized access to IT resources.• Setup of virtualized server environments using VMware ESX3, including prep and installation of host operating systems.• Installation and administration of Blackberry Enterprise Servers in existing mail environments, including appropriation of necessary hardware, mobile devices, service contracts, and ongoing end-user training/support.

New York, Ny, Us

• Management of a multi-site (11 locations) Windows network.• Administration of firewall/VPN appliances, interconnecting offices and providing mobile users with secure access to internal resources.• Managed a multi-site Exchange 2003 installation utilizing Neverfail’s replication software as a part of the organization’s business continuity plan.• Assisted in the design and implementation of a newly established South Florida program office including telecommunications needs, network connectivity to HQ and other business requirements.• Provided end-user support via telephone and remote helpdesk to all staff members and students utilizing available business resources.

New York, Ny, Us

• Administration and backup of Windows and OS X-based servers, Microsoft Exchange Server, perimeter firewalls and VPN appliances.• Creation of a shared calendar system with Now Up-to-Date and iCal designed to meet the company's specific collaboration needs.• Complete design of a new office space including all cabling, network layout and wireless connectivity, with an emphasis on network performance and reliability.• Management of an IT support staff, handling troubleshooting tasks for end users via telephone and a helpdesk system including remote admin software.