Leticia Lima Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• Assisting with overall restaurant and bar operations, including opening and closing procedures.
• Preparation of work schedules to provide the best possible level of customer service and floor coverage.
• Assisting the operation manager in calculations of food consumption, and requests purchases of food products, supplies and equipment, as required.
• Leading F&B trainings.
• Dealing with staff and customers complains.

Dublin, County Dublin, Ireland

• Assisting overall Elephant and Castle restaurant, Bottle Boy bar and Dime Coffee operations, including opening and closing procedures.
• Manage the delivery Food and Beverages section.
• Preparation of work schedules to provide the best possible level of customer service and floor coverage.
• Assisting the operation manager in requests purchases of food products, supplies and equipment, as required.
• Represent of staff.
• Dealing with staff and customers complains.

Dublin, Ireland

• Assisting with overall restaurant operations, including opening and closing procedures
• Planning and preparation of work schedules to provide the best possible level of customer service and floor coverage.
• Assisting the management in calculations of food consumption, and requests purchases of food products, supplies and equipment, as required.
• Assisting in analyzing food service results and trends to determine the proper action plans, to leverage food sales and address areas for improvement. Maintains 100% in-stock efficiency on top selling items.
• Providing efficient and professional service at an appropriate level to meet customers’ expectations and respond to customer feedback, handling customer concerns/needs.

São Paulo, Brazil

• Monitoring hotel revenues and expenses, analyzing financial data and operations in order to assist and advise management in maintaining the hotels’ financial objectives.
• Conducting regular and periodic financial reviews to ensure data accuracy and completeness on all financial reporting.
• Monitoring and controlling the periodical physical inventories of equipment, general supplies, food & beverage products and cash on hand.
• Preparing and reviewing closely the Bank reconciliations and cash flow analysis monthly.
• Actively participating and driving initiatives for products and services, and process alignments to enable more efficient and cost sensitive property operating models.
• Responsible for the management of purchasing process through all phases - review and approve purchase requisitions and associated contracts, manage and resolve escalations, and research PO’s.

São Paulo, Brazil

• Supporting the F&B team to achieve maximum guest satisfaction.
• Ensuring compliance all policies, procedures and HSE regulations while meeting/exceeding financial goals.
• Effectively managing and training F&B team on effective and friendly guest service techniques including policies and procedures related to F&B controls, service sequence and service standards.
• Overseeing quality of service, food and beverage.
• Assisting with inventory control, purchasing and billing issues.
• Ensuring accurate and timely documentation of attendance variance reports, customer issues and shift reports.

São Paulo, Brazil

• Keeping records of room availability and guests' accounts using computerized property management systems.
• Computing bills, collecting payments, and making change for guests.
• Performing simple bookkeeping activities, such as balancing cash accounts.
• Reviewing accounts and charges with guests during the checkout process.
• Liaising with facility management team, including cleaning, catering, and security services.
• Working closely to the housekeeping or maintenance staff when guests report problems.

São Paulo, Brazil

• Fully aware of any menu updates, hotel promotions, corporate or special promotions.
• Knowledge on all menu items and wines and their accompaniments.
• Preparing set ups for tables as directed by the Restaurant Manager.
• Ensuring guests receive immediate recognition in a courteous and professional manner at all times.
• Proactive about generating sales for the restaurant - approaching guests and availing of all opportunities for maximising revenues for the department.

Master Of Business Administration - Mba, Business Administration And Management, General

NFQ level 9

Bachelor'S Degree, Tourism And Travel Services Management

NFQ level 8